Client Relations & Insurance Claims Coordinator

AST Cleaning & Restoration – San Antonio, TX

Help families recover after disasters while building a rewarding career.

AST Cleaning & Restoration is one of San Antonio’s growing restoration companies specializing in water, fire, mold, and reconstruction services. We are looking for an organized, customer-focused professional who enjoys solving problems, communicating with people, and keeping projects on track from start to finish.

This is not just an administrative position. You will become the communication hub between our customers, project managers, technicians, insurance adjusters, and office staff.

What You’ll Do

· Serve as the primary point of contact for homeowners throughout their restoration project.

· Communicate with insurance adjusters, agents, contractors, and customers.

· Open, organize, and maintain electronic job files.

· Track documentation, photos, moisture readings, invoices, estimates, and required paperwork.

· Schedule appointments and coordinate crews with project managers.

· Follow up on outstanding documents and customer concerns.

· Assist with billing, collections, and insurance claim documentation.

· Keep customers informed with regular project updates.

· Ensure every project file is complete and audit-ready.

What We’re Looking For

· Outstanding communication and customer service skills.

· Highly organized with exceptional attention to detail.

· Ability to manage multiple projects simultaneously.

· Comfortable using computers and learning new software quickly.

· Positive attitude and professional appearance.

· Strong follow-through and problem-solving skills.

· Ability to work independently while supporting a team.

Preferred Qualifications

· Experience in restoration, construction, insurance, or property management.

· Experience with CRM or restoration software is a plus.

· Bilingual (English/Spanish) is a plus but not required.

Compensation & Benefits

· Competitive salary based on experience.

· Paid holidays.

· Paid vacation.

· Opportunities for advancement as our company continues to grow.

· Supportive, family-oriented work environment.

· Ongoing training and professional development.

Job is Monday - Friday 8 am - 5pm.

Why Join AST?

At AST Cleaning & Restoration, we don’t just repair buildings—we help families and businesses recover after unexpected disasters. Every day presents new challenges, and every completed project makes a real difference in someone’s life.

If you’re organized, dependable, enjoy helping people, and want to be part of a growing company with opportunities to advance, we’d love to meet you.

To Apply:
Send your resume along with a brief note explaining why you’d be a great fit for the AST team.

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $45,000 - $70,000