SunPass Program Lead

ASSYST is seeking a SunPass Product Development Manager responsible for managing the lifecycle of SunPass products, solutions, and applications, ensuring they meet business requirements and align with the SunPass Operations roadmap. This role oversees product development activities, reporting standards, and operational governance while coordinating with cross-functional teams to deliver high-quality, customer-focused solutions. The ideal candidate will act as a liaison between SunPass Operations, Toll Operations leadership, and technical teams to ensure timely delivery, continuous improvement, and compliance with established standards.

Roles & Responsibilities:

• Manage research and development activities related to the design, enhancement, and qualification of SunPass products and solutions.
• Collaborate with cross-functional teams to ensure fulfillment of product requirements and successful transition of products from development to commercialization.
• Assist in determining product delivery and deployment schedules for new releases, feature updates, and maintenance cycles.
• Act as a technical consultant to the SunPass Operations team by leading testing and evaluation of innovative technologies.
• Ensure technology and product specifications align with SunPass business objectives.
• Oversee product delivery activities, managing schedules and tasks related to all aspects of product development.
• Develop and maintain a centralized inventory of SunPass products, solutions, and applications.
• Capture and track SunPass Operations initiative updates in compliance with reporting standards.
• Monitor input from all business units to ensure products meet functional and performance requirements.
• Identify opportunities for improvement and lifecycle replacement needs; prepare documentation and summaries for leadership visibility.
• Collaborate with the Toll Operations Business Intelligence team to develop dashboards and reporting tools for program performance monitoring.
• Ensure Standard Operating Procedures (SOPs) are created and maintained while establishing a lifecycle process for updates.
• Gain detailed knowledge of all facets of SunPass Operations to support decision-making and implementation of initiatives.
• Support state response efforts and ensure continuity of operations during emergency situations.

Required Skills & Qualifications:

Education:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, Operations Management, Project Management, or a related field.
• Equivalent work experience may be considered in lieu of a degree.

Required Skills & Experience:

• Minimum of 7 years of experience in the technology industry, product engineering, operations, technology integration, or related fields.
• Strong experience in product lifecycle management, product development, and operational governance.
• Proven ability to manage product delivery schedules, feature releases, and maintenance cycles.
• Experience collaborating with cross-functional teams and coordinating with technical and business stakeholders.
• Knowledge of technology evaluation, testing, and implementation processes.
• Ability to align technology and product specifications with business objectives.
• Experience developing and maintaining reporting standards, dashboards, and performance monitoring tools.
• Strong understanding of Standard Operating Procedures (SOPs) and lifecycle process management.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Experience supporting operational continuity and emergency response initiatives is preferred.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.