What are the responsibilities and job description for the Senior Product Manager position at ASSYST?
ASSYST is seeking a Senior Product Manager to support our client project in Baltimore, MD.
Location: Baltimore, MD
Work mode: Hybrid
Scope Of Work
Location: Baltimore, MD
Work mode: Hybrid
Scope Of Work
- The Senior Product Manager will collaborate with policymakers, eligibility staff, IT teams, program administrators, and beneficiaries to align technology, policy, and operations with user needs.
- Key goals include reducing procedural terminations, increasing ex parte renewal rates, lowering administrative burden on eligibility workers, and improving overall service delivery.
- This role serves as both a domain expert and team lead, owning product vision, KPIs, prioritization, and delivery while strengthening long-term product management capabilities within the organization.
- Serve as Senior Product Manager, providing strategic leadership across policy, operations, eligibility, and IT functions.
- Define and manage product vision aligned with Medicaid program goals and compliance requirements.
- Establish and track KPIs tied to beneficiary and operational outcomes (e.g., renewals, retention, reduced administrative burden).
- Drive prioritization using user research, performance data, policy constraints, and technical feasibility.
- Engage stakeholders across program staff, IT, leadership, and external partners to communicate insights and secure alignment.
- Translate user needs, operational challenges, and policy requirements into product roadmaps, backlogs, and acceptance criteria.
- Partner with cross-functional teams (engineering, design, policy, and business analysts) to deliver implementation-ready features and manage delivery through launch and measurement.
- Convert research insights and service design artifacts into actionable product and technical improvements.
- Ensure all solutions meet regulatory, accessibility (Section 508/WCAG), and security requirements.
- Promote agile, iterative delivery practices and support organizational capacity building.
- Mentor team members and champion modern product management practices.
- Follow MHBE PMO policies, security standards, and change control processes.
- 7 years of Product Management experience, including work in regulated or large-scale environments (e.g., government, healthcare, financial services).
- 2 years in a product lead role owning product vision, roadmap, and cross-functional delivery.
- Proven experience delivering digital products or features end-to-end with measurable outcomes.
- Ability to navigate complex environments involving regulatory, policy, operational, and technical constraints.
- Strong experience in defining product vision, success metrics, roadmaps, and prioritization frameworks using data and user research.
- Experience with iterative, incremental product delivery.
- Skilled in translating business needs into workflows, user stories, and acceptance criteria.
- Strong communication skills across executive, technical, and operational audiences.
- Ability to collaborate effectively with cross-functional teams and maintain momentum in complex environments.
- Knowledge of Medicaid, CHIP, SNAP, TANF, or similar public benefits programs and eligibility workflows.
- Experience in the public sector, healthcare, or mission-driven organizations.
- Familiarity with federal/state compliance, CMS regulations, and procurement processes.
- Experience with agile delivery, service design, or government modernization frameworks (e.g., U.S. Digital Services Playbook).
- Experience working with human-centered design teams and translating research into product decisions.
- Experience defining and managing KPIs/OKRs using analytics and experimentation.
- Exposure to AI-assisted workflows or automation in regulated environments.
- Experience managing vendors or contractor teams.
- Experience mentoring teams and building product management capabilities.
- Knowledge of accessibility standards and inclusive design practices.
- Relevant certifications such as CSPO, SAFe, or equivalent.