What are the responsibilities and job description for the Oracle C2M Functional Consultant position at ASSYST?
ASSYST is seeking a skilled Oracle C2M Functional Consultant to support a major upgrade project for our client, WSSC Water, in Laurel, MD. The selected candidate will play a key advisory and hands-on role in the upgrade of Oracle’s Customer to Meter (C2M) platform from version 2.6 to 2.9 or higher. This is a critical initiative aimed at leveraging the latest Oracle features, improving system performance, and enabling future utility capabilities.
Job Title: Oracle C2M Functional Consultant - SME
Location: Laurel, MD (Remote)
Duties / Responsibilities:
- The SME shall perform the following services in coordination with WSSC Water’s internal teams and external partners:
- Develop an Advisory Engagement Plan aligned with the project schedule and milestones.
- Participate in planning, design, and status meetings as needed.
- Review and validate business requirements and functional specifications.
- Recommend best practices for rate design, billing configurations, User Acceptance testing, and customer account migration.
- Provide guidance on cutover strategy, data readiness, and cut-over activities.
- Advise on testing strategy for billing-related scenarios, including regression, exception, and user acceptance testing.
- Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party billing components.
- Participate in cutover planning and Go/No-Go readiness assessments.
- Provide advisory support during post-Go-Live monitoring and issue triage.
- The SME shall remain available to assume additional responsibilities to support the successful delivery of WSSC Water’s Oracle C2M upgrade project. These responsibilities may include, but are not limited to:
- Strategic guidance on Oracle C2M billing configurations and rate structures.
- Recommendations on data conversion approaches and billing impact analysis.
- Oversight of integration points related to billing (e.g., MDM, payment gateways, IVR, customer portal).
- Expert support during cutover planning, stabilization, and post-Go-Live triage.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
