Business Management Specialist

ASSYST is seeking a Business Management Specialist to support our clients Modernization Program by ensuring organizational readiness, strengthening stakeholder engagement and facilitating the transition to modernized business processes and systems. This position serves as a liaison between project leadership, technical teams and end users, promoting clear communication, effective change management and alignment between business operations and modernization objectives.

Job Title: Business Management Specialist

Key Responsibilities

• Provide comprehensive administrative and operational support to the clients Modernization Program within the assigned IT organization.
• Assist in the development, preparation and monitoring of the Operational Work Plan, ensuring alignment with organizational goals and modernization priorities.
• Maintain accurate and organized program documentation, records, status trackers and shared resources to support accessibility and audit readiness.
• Coordinate with IT teams, resource management and Human Resources to support staffing activities, onboarding processes and assignment tracking.
• Analyze and document current business processes, workflows and operational dependencies to align with modernization initiatives.
• Support the development of “as-is” and “to-be” process models, identifying opportunities for efficiency, automation and workflow optimization.
• Monitor key performance indicators (KPIs) and assist in preparing reports on process improvements, risks and program progress.
• Recommend enhancements to business operations, documentation standards and governance practices to support continuous improvement.
• Support the development and execution of communication strategies to promote stakeholder awareness and readiness for modernization efforts.
• Prepare and distribute program communications including updates, newsletters and briefings outlining project milestones and impacts.
• Communicate change initiatives effectively to stakeholders, ensuring clarity on timelines, impacts and adoption requirements.
• Facilitate collaboration across business units, technical teams and program stakeholders to resolve issues and ensure alignment.
• Assist in the creation and maintenance of change management materials, training resources and user support documentation.
  
  

Preferred Qualifications

• Familiarity with business process mapping and documentation of current-state applications and requirements.
• Experience facilitating sessions with business leaders, Subject Matter Experts (SMEs) and functional users.
• Working knowledge of web applications and common application approaches supporting business capabilities.
  
  

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.