Project Coordinator

About Assure MSP

Assure MSP is a rapidly growing California-based low-voltage contractor specializing in security camera, access control, and surveillance system installations for commercial, healthcare, and municipal clients. Our project volume is growing fast, and we need a sharp, organized Project Coordinator to make sure our coordination capacity keeps pace with demand.

About the Role

You'll manage day-to-day coordination across the active project portfolio, from contract execution through final client sign-off. That means driving projects forward, managing client communication, coordinating schedules, and making sure every crew deploys with a complete job package, limiting surprises on site.

What You'll Do

Project Pipeline Management

• Maintain clear visibility into every active job—tracking each project from deposit received through final client sign-off and punch list completion

• Identify and resolve blockers: missing client info, material delays, site readiness gaps

• Prioritize and sequence projects to maximize crew utilization across all teams

Client Communication & Requirements Gathering

• Serve as the primary client contact during pre-install and installation phases

• Collect all required client-supplied information: access control matrices, door schedules, credential requirements, user lists, intercom call flows, network configurations, and site logistics

• Confirm site readiness (physical access, power, network, GC/facilities coordination)

• Communicate timeline updates proactively—the goal is no client ever calling us to ask what's happening

Scheduling & Logistics

• Manage the installation calendar in coordination with the Field Services Manager, balancing crew availability, project priority, and geography

• Schedule and coordinate equipment rentals (boom lifts, etc.) as needed

• Confirm all logistics are locked before committing to installation dates

• Coordinate scheduling of virtual client training sessions between trainers and clients

Pre-Installation Verification & Crew Handoff

• Execute a structured pre-install checklist: materials on hand, documentation complete, approvals secured, site confirmed ready

• Build complete job packages for field crews—plans, credentials, access details, site contacts, and special instructions

• Formally brief the Field Services Manager or crew lead on scope, site conditions, and client expectations before every deployment

Internal Coordination

• Route technical questions and configuration requirements to the engineering team

• Coordinate with receiving/preflight staff to confirm equipment is checked in and prepped

• Flag scope issues, change orders, or client-side delays to leadership in real time

Sales Team Communication

• Distribute a project status summary to the sales team on a weekly or twice-weekly cadence covering active project status, upcoming installations, and any client-side delays

• Keep the sales team informed so they can set accurate expectations with prospects and existing clients

• Direct detailed sales inquiries beyond the summary to the project tracking system

What We're Looking For

• 2 years of experience in project coordination, construction administration, or operations management—low-voltage, AV, IT, or security industry experience is a strong plus

• Proven ability to manage multiple concurrent projects and keep details from falling through the cracks

• Excellent written and verbal communication—you're comfortable being the face of the company to clients and general contractors

• Experience with PSA or project tracking platforms—ConnectWise is preferred; Autotask/Datto, HaloPSA, ServiceTitan, or similar experience also valued

• Strong organizational instincts: checklists, systems, and follow-through come naturally to you

• Comfortable working in a fast-paced, growing company where processes are still being built

What We Offer

• $35–$42/hr depending on experience

• Annual performance bonus

• Health, dental, and vision insurance

• 401(k) retirement plan

• Reports directly to the leadership team with high visibility into company operations

• A clear path to grow into a project management role as the company scales

• A growing company where your contributions shape how we operate

• Collaborative, no-ego team culture focused on getting things done right

Assure MSP, Inc. is an equal opportunity employer.