Facilitator

The Facilitator at Assurance Care Services, Inc. plays a critical dual-role supporting both office operations and direct care service delivery. This position ensures continuity of care by filling in client homes when staffing gaps arise and serving as a trained Direct Support Professional (DSP) when permanent placement is secured. Facilitators also perform standard office clerk duties and are required to be on-call to respond to staffing and client needs.

This role requires flexibility, professionalism, and a strong commitment to quality home care services.

Key Responsibilities

Direct Care & Field Support

• Fill in client homes as needed to ensure uninterrupted care services
• Provide direct support services in accordance with client care plans and company policies
• Serve as a trained DSP when placed in an assigned home
• Maintain accurate documentation of care provided
• Communicate client needs, incidents, or changes promptly to management
• Uphold client dignity, safety, and confidentiality at all times

Office & Administrative Duties

• Perform general office clerk duties, including but not limited to:
• Answering phones and responding to inquiries
• Filing, data entry, and record maintenance
• Assisting with scheduling and staffing coordination
• Supporting onboarding paperwork and compliance documentation
• Communicate with caregivers, clients, and supervisors regarding assignments and coverage
• Assist with maintaining employee and client records in compliance with state and agency regulations

On-Call Responsibilities

• Serve on an on-call rotation to respond to urgent staffing needs
• Coordinate or provide coverage for last-minute call-outs or emergencies
• Maintain availability during assigned on-call periods

Qualifications

• High school diploma or GED required; additional education in healthcare or human services preferred
• Previous experience in home care, direct support, or healthcare preferred
• Ability to work both in-office and in the field
• Must have reliable transportation and a valid driver’s license
• Strong communication, organizational, and time-management skills
• Ability to adapt quickly to changing schedules and environments
• Must pass background check and meet all state and agency hiring requirements

Physical & Work Requirements

• Ability to perform duties in both office and home-care settings
• Ability to stand, walk, lift, and assist clients as required by care plans
• Willingness to work flexible hours, including evenings, weekends, and on-call shifts

Core Competencies

• Dependability and flexibility
• Professionalism and discretion
• Compassionate, client-centered approach
• Strong problem-solving skills
• Team-oriented mindset

Equal Opportunity Statement

Assurance Care Services, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Health insurance
• Professional development assistance
• Referral program
• Retirement plan

Work Location: In person

Salary : $13