What are the responsibilities and job description for the Customer Success Manager position at Assort Health?
Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed over 55M patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98% resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.4/5, and we’ve achieved 11× revenue growth since Q4 2024. We’re scaling rapidly and expanding adoption across the entire healthcare industry.
The Role
We’re hiring a Customer Success Manager to build and scale systems that keep our customers thriving. You’ll be the bridge between our users and our product — implementing the playbooks and tools that make our customers obsessed with Assort, and shaping how customer success evolves as we scale 3x.
What You’ll Do
Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result.
Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
Compensation Range: $125K - $175K
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed over 55M patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98% resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.4/5, and we’ve achieved 11× revenue growth since Q4 2024. We’re scaling rapidly and expanding adoption across the entire healthcare industry.
The Role
We’re hiring a Customer Success Manager to build and scale systems that keep our customers thriving. You’ll be the bridge between our users and our product — implementing the playbooks and tools that make our customers obsessed with Assort, and shaping how customer success evolves as we scale 3x.
What You’ll Do
- Own customer relationships — serve as the primary point of contact for clinic operators and partners, ensuring they get exceptional value from Assort.
- Drive adoption and outcomes — help customers implement best practices, track key metrics, and translate insights into measurable improvements.
- Turn feedback into action — collaborate with Product, Engineering, and Operations to advocate for customer needs and influence our roadmap.
- Build scalable systems — design and refine playbooks, processes, and tools to deliver efficient, consistent, and high-quality support as we grow.
- Be a trusted partner — develop long-term relationships that drive retention, expansion, and customer advocacy.
- 2 years of experience in Customer Success, Account Management, or Implementation roles.
- A builder’s mindset — you’ve helped stand up new systems, processes, or customer programs from scratch.
- Strong project management and communication skills — you can manage multiple customers, priorities, and stakeholders with clarity and empathy.
- You thrive in fast-moving, ambiguous environments and bring structure to chaos.
- A passion for healthcare innovation and improving patient or provider experiences.
- Bonus: Experience supporting providers/practices or working with healthcare technology products.
- 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
- 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
- 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
- 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
- 🏖 Flexible PTO – We trust you to take the time you need to recharge.
- 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
- 💪 Wellness Stipend – Your physical and mental well-being matters, and we’ve got a yearly stipend to prove it.
- 👵 401(k) – Let us help you plan for the future.
- 🌿 Quarterly Offsite Retreats - Unwind and bond.
Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result.
Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
Compensation Range: $125K - $175K
Salary : $125,000 - $175,000