Director of Operations

Description

Associations International (AI) is seeking a Director of Operations to support the Utility Solid Waste Activities Group (USWAG). This role manages programs, communications, and operations that advance USWAG’s mission of assisting the utility industry in addressing waste, byproduct, chemical management, and transportation issues.

The Director of Operations works in close partnership with, and in direct support of, the Executive Director to ensure the effective execution of USWAG’s initiatives and member services. This position oversees the Affiliate program, manages website content and member systems, and ensures timely, accurate, and high-quality delivery of information to members and affiliates.

Additional responsibilities include supporting financial administration, coordinating meetings and workshops, and maintaining compliance with AI and USWAG procedures. Through these efforts, the Director of Operations plays a vital role in ensuring smooth day-to-day operations, strengthening member engagement, and enabling the Executive Director to focus on strategic leadership, advocacy, and industry collaboration.

Key Responsibilities

1. Program & Communications Management:

• Oversee the USWAG Affiliate program, including recruitment, retention, marketing activities, and event sponsorships
• Manage website content and functionality for both public and Members-only sites; recommend updates to enhance usability and engagement
• Maintain accurate committee rosters, mailing lists, and member/affiliate records to ensure effective communication
• Coordinate digital communications, including newsletters, announcements, and LinkedIn postings to promote USWAG news and events
• Identify and develop new resources, tools, and services to support member engagement and information sharing

2. Operations & Financial Administration:

• Support the Executive Director in budget development, tracking, and financial forecasting
• Process invoices, membership dues, and sponsorship payments in compliance with AI and USWAG procedures
• Prepare financial reports and event budget estimates to support planning and decision-making
• Develop and maintain internal administrative procedures to ensure efficient operations
• Assist with documentation, recordkeeping, and compliance across all USWAG programs and activities

3. Events & Member Support:

• Plan and execute meetings, workshops, and conferences (in-person, virtual, and hybrid), managing timelines, logistics, and budgets
• Identify and coordinate venues, vendors, and service providers; assist with contract negotiations and event materials
• Oversee event registration, communications, and post-event reconciliation and reporting
• Maintain expertise in online meeting tools (Teams, Zoom, Eventpedia) to support seamless event delivery
• Provide responsive, high-quality support to members and affiliates, ensuring timely and accurate dissemination of information

Requirements

Qualifications Required

• High school diploma or GED (required); bachelor’s degree strongly preferred
• 3–5 years of related experience, including administrative support, member services, meeting planning, and website management
• Strong written and verbal communication skills, with particular strength in professional writing
• Proficiency in Microsoft Office applications (Word, PowerPoint, Teams, Excel)
• Ability to manage, prioritize, and track multiple projects simultaneously
• Excellent customer service skills and ability to maintain positive Member and Affiliate relationships
• Strong organizational skills, attention to detail, and ability to work independently as well as collaboratively

Qualifications Desired

• Prior experience working within an association or membership organization
• Familiarity with the electric utility industry
• Professional certifications in meeting planning or project management

Why Join Associations International?

We hire driven, talented people who help our partner associations succeed. We value teamwork, creativity, and a supportive workplace culture.

• Flexibility: Hybrid and in-office options
• Benefits: Medical, company-paid dental, vision, long-term disability, and life insurance
• Retirement: 401(k) with company match
• Time Off: Holidays, vacation, sick leave, floating holidays, and paid company shutdown
• Culture: Best Places to Work in Kentucky award recipient since 2012

Associations International is proud to be an equal opportunity employer. If you need support in applying, please contact our HR team at 859-219-3567.