What are the responsibilities and job description for the Member Services Coordinator position at Association of Academic Physiatrists?
Please note that relocation is not available. Employees are required to work from our home office in Maryland two days a week. Please include a cover letter with your application.
Company Overview
The Association of Academic Physiatrists (AAP) is the premier academic association dedicated to the specialty of physical medicine and rehabilitation (PM&R). We are a vibrant community of over 3,000 physiatrists, researchers, trainees, and other professionals committed to empowering academic physiatrists with resources, opportunities, and networks to succeed.
Summary
The Member Services Coordinator assists with AAP daily operations by coordinating member transactions, maintaining database integrity, supporting foundation activities, and providing responsive customer service. This role ensures accurate processing of dues, registrations, and group memberships while supporting reporting and operational workflows across the organization.
Responsibilities
- Process membership applications, renewals, and dues, including group and academic partner memberships.
- Answer the phone and respond using the frequently asked questions and/or forward the phone to the appropriate staff person.
- Respond to member and prospective member inquiries by phone and email, providing professional and timely customer service.
- Maintain and update the association management system (AMS) to ensure accurate member records and data integrity.
- Process event registrations and payments, trouble shoot registration problems, and support meeting-related data management.
- Support foundation operations by tracking donations, grants, and scholarship applications.
- Assist with scholarship and grant review processes and award tracking.
- Prepare donor acknowledgments and maintain foundation records and statements.
- Support integration and data coordination between membership, meetings, and education platforms.
- Track returned dues mailings and attempt to locate new addresses. Manage the lapsed member list.
- Yearly, update the program director, chair, and coordinator list serve.
- Assist the Membership Engagement Manager with the Membership Engagement Committee and the Diversity Subcommittee.
- Order and maintain office supplies and stamps.
- Other duties as assigned.
Requirements
- Bachelor’s degree preferred or equivalent work experience
- 0-3 years of experience in association operations, customer service, or administrative support
- Strong attention to detail and data management skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks and deadlines
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Office applications required
- Experience with databases preferred
Additional Notes:
AAP offers a competitive compensation and benefits package designed to support your health, financial security, and work-life balance. Benefits include Health and dental insurance, short-term and long-term disability coverage, paid vacation and sick leave, a generous 401(k) contribution equal to 7% of your annual salary, regardless of your own contributions. We also prioritize flexibility and time to recharge. Our office closes between Christmas Eve and New Year's Day (or an equivalent period for those who observe a different holiday). AAP supports a hybrid work environment, with two in-office collaboration days and three remote workdays each week.
The AAP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The AAP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends & holidays off
Application Question(s):
- I understand relocation is not available for this role and that employees must be local so they can work from our Maryland home office two days per week (with the other three days working from home).
Work Location: Hybrid remote in Owings Mills, MD 21117
Salary : $40,000 - $50,000