What are the responsibilities and job description for the Member Services Representative position at Association Management Center?

Job Description

About Us

Association Management Center (AMC) is a trusted partner to more than 28 leading associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business goals. We are proud to support our clients in the impactful work they do and to create a workplace in which all are welcomed and celebrated for their diverse skills, experiences, and backgrounds. At AMC, you'll join a dynamic team of collaborative, innovative, and supportive professionals and can "Achieve What You Believe."

About the Role

Association Management Center is seeking a Member Services Representative to join our team. The Member Services Representative is responsible for providing professional and effective customer service to all internal and external customers while striving for a "one-stop" resolution.

Responsibilities

Proactively apply a resolution focus when receiving, investigating, and responding to inbound calls regarding membership, meetings, publications, products, programs, certifications, and a variety of other general inquiries.
Effectively respond to and process orders such as membership, conference and course registration, and product and mailing list rental in various databases.
Ability to proactively develop proficient knowledge and application of database management systems and issue-tracking software such as Jira Management.
Respond to inquiries that are received via phone, fax, and e-mail for assigned clients.
Provide regular and timely updates to the Member Service team on membership, conferences, products, and programs for assigned clients.
Attend and actively participate in client team meetings for assigned clients.
Assist assigned client teams by providing additional operational support, onsite registration, and call campaigns upon request.
Make calls to customers with an outstanding balance on conference registrations, exhibits, advertising, and sponsorship to secure payment.

Experience and Skills

Bachelor's degree.

Experience working in a customer service role and / or call center environment.

Customer service attitude and skills : friendly, courteous, helpful, patient, enthusiastic, good listener, takes the initiative, pays attention to detail, resourceful, willing to take the extra step to ensure customer 's needs are met.

Professionalism : good judgment, ability to interact with all levels of staff and customers, confidence, appropriate demeanor, and appearance.

Excellent verbal communication skills.

Excellent interpersonal skills : positive, professional, team player.

Able to perform and organize multiple tasks.

Able to anticipate potential problems and proactively provide solutions.

Strong computer skills, including Microsoft Office Suite, web, and database. Familiarity with issue-tracking software such as Jira Management is a plus.

Able to travel out of state and overnight by all modes of transportation including car, plane and train, if requested.

Commitment to company values.

Why You'll Love It Here :

AMC was founded on the core values of Caring, Mutual Trust, Respect, and Integrity. Employees will enjoy being part of a team that embraces a high-performance culture and fosters accountability, personal growth and client success.

Our wide range of benefit offerings include :

Generous paid time off (20 days!)

12 paid holidays

Medical, vision and dental options, along with life insurance and an Employee Assistance Program.

Financial wellness benefits including 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.

Professional development, tuition & certification assistance; internal advancement opportunities.

Unwavering commitment to Diversity, Equity, Inclusion and Belonging.

Compensation :

22-$24 per hour. Within this range, individual pay is determined by relevant factors, including job-related skills, experience, market data, work location, and education or training.

Location :

This is a hybrid role in Schaumburg, IL. Employees who reside within 50 miles of the office are expected to work onsite one day per month. At times, there may be circumstances that require additional visits to the office.

Candidates who live more than 50 miles from the office, including in and out of IL, may be considered for a remote opportunity. Out of state applicants may be eligible for hire, depending on the state in which they reside.

Applicants must be located and authorized to work in the US on a full-time basis now and in the future. We are not able to sponsor candidates requiring work authorization.

Association Management Center is an equal opportunity employer. We are committed to building a diverse team in which all employees are welcomed, valued and respected for their individual strengths, perspectives, and contributions.

Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary : $22 - $24

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