Children’s Care Manager

The Children’s Care Manager connects with the local community and establishes supportive helping relationships with children and their families who have significant behavioral and/or physical health conditions. The Care Manager is responsible for the initial consent and enrollment process and data entry. Service delivery is home and community based entails entails travel throughout Suffolk County. Use of agency vehicles is encouraged, when available, but a safe, personal auto and a clean NYS Driver’s License is required; mileage reimbursement provided. The Children’s Care Managers work in teams and receive weekly supervision and ongoing support. Laptops and cell phones are provided.

Key responsibilities will include, but are not limited to:

• Meeting with child and family for initial consent and enrollment process, confirming eligibility etc.
• Contact providers to obtain backup eligibility documentation
• Enters encounter notes, uploads consents and other documentation into EHR
• Carries a mixed caseload of both outreach and enrolled cases.
• Provides comprehensive Care Management, linkages and referrals.

The successful candidate should possess or be able to quickly acquire the following skills and knowledge:

• A Bachelor’s degree in a human service/health discipline and two years’ experience working with children is required. Candidates with Master’s degrees in same discipline are also encouraged to apply.
• Attention to detail to ensure accuracy in the consent and enrollment process
• Excellent inter-personal communication including the ability to establish empathic, empowering relationships with children and families who have experienced behavioral health issues, substance use, complex trauma as well as physical conditions which impact their functioning.
• Strong collaborative communication skills with health/mental health professionals, educators, child welfare services and involved in the care.
• Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
• Experience with juvenile justice system a plus
• Understanding of the key elements of recovery and wellness, including the role of family and self-help;
• Sound organization skills including computer skills (agency uses electronic health records).
• Basic knowledge of the children’s public health/mental health system, child welfare, public entitlement and social service programs;
• A reliable self-starter with the ability to work both independently and as part of an interdisciplinary team. Candidate must be flexible in availability to work evenings, after school, weekends in order to meet with employed caregivers.
• Strong writing and computer skills, as electronic health record is used for documentation. Basic knowledge in computer applications such as Microsoft Word, Excel and Outlook.
• Bi-lingual, English/Spanish preferred; stipend is awarded for assessed and verified bi-lingual proficiency