Specialist Information Technology

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose.  We are looking for a Specialist Information Technology who exemplifies that mission and wants to work for an organization that makes a difference.

What will you be doing?

The Administrative Support – IT Specialist is the primary contact for IT helpdesk issues including:

• End user assistance
• Installation of IT hardware and software
• Data communication systems
• Other technical assistance

The IT specialist also assists in other IT projects as assigned by Administrator – IT System or Administrator – IT Network

Essential Job Responsibilities

• User support and customer service on AID supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. 
  • Primary contact for help desk issues. Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Identify and respond to situations requiring urgent attention
  • Follow standard help desk procedures, logging all projects, tasks and assignments
• Assist in maintenance and development of AID software.
  • Responsible for managing Essential Learning system.
  • Assist user issues with electronic client record
  • Assist in planning and implementation of IT projects
  • Provide support to end users of software
• Create and test images for PC’s. Install images to other PC’s
• Assist with the setup, move and configure PC’s, hardware and software for users
• Assist with maintaining of inventory of all IT equipment
• Assist in maintenance of phone systems:  add phones, voice mails and assist with phone switch maintenance
• Assist with hardware troubleshooting: Routers, switches and other data/telecommunications equipment
• Maintain and collect money from AID Payphones
• Provide backup to Administrator – IT Systems
• Provide backup to Administrator – IT Network
   

What will we provide Full Time employees. Benefits_Summary.pdf

• 21 Days of Paid Time Off plus 10 Paid Holidays 
• Paid training
• Tuition reimbursement 
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.

What will you bring to the table?

Education:    Bachelor’s degree preferred

Experience:    2 years of IT Experience preferred

Physical:            

• Ability to do computer data entry
• Ability to lift IT hardware for installation (up to 50 lbs
• Ability to bend, stoop, climb stairs, etc. for installation of IT hardware

Equipment:             

• PC’s, Printers and audio-visual equipment
• Networking equipment: Routers, switches, servers, etc.
• Office Equipment (copy machine, calculator, shredder, keyboard, scanner, FAX, etc.)

Additional Requirements: 

• Competency with word processing, spreadsheets and database software.
• Flexible hours.
• Strong organizational, analytical, computer, oral and written communication skills.
• Ability to multi-task
• User of employee personal automobile
• Must have a valid driver’s license.
• Automobile liability insurance sufficient to meet minimum requirements as defined in AID’s Personnel Policies
• Attend in-service trainings as required
• Interact with clients, staff and visitors in a professional manner.

If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud to work.

Salary : $25