Events Coordinator

The Association for Healthcare Philanthropy is seeking an Events Coordinator. This is a full-time, exempt position. This position has a hybrid work schedule with the flexibility to work remotely on some days and from AHP’s Arlington, VA, office on other days based on AHP’s business needs. Some travel is required in support of AHP events.

Please send resume and cover letter to: Deb Borg, Human Resources, deb.suppleegroup@icloud.com

Summary of Position:

Under the supervision of the Director of Events, the Events Coordinator will provide administrative support to the Education and Events team. The Events Coordinator acts as the first point of contact for all event inquiries and registration processing and serves as the primary administrator of the registration database and reporting. The Coordinator will have exceptional customer service skills; providing support to all members, internal staff and AHP event participants.

Principal Duties:

• Embodies the values and core competencies of the Association at all times and positively promotes the Association’s culture.
• Supports all internal team members and departments in accomplishing the Association’s mission, vision, and goals
• Provides the highest level of customer service, responds to member requests within 24 hours, resolves problems, assists and answers questions pertaining to event registration processes which includes managing the Meetings inbox
• Responsible for successful execution of all event shipment processes, ensuring delivery of items to/from event facilities
• Manages all updates, changes and configurations to attendee, sponsor/exhibitor and speaker conference registrations
• Implements and is responsible for the registration process for all AHP events to include but not limited to event setup in the AMS system, pre-registration, onsite registration, mail registration, online registration, cancellations, balance due invoicing, payment collections, and badge printing
• Attends and serves as registration lead for AHP in-person conferences
• Maintains excellent communication and coordination with all departments on updates/issues/trends pertaining to event registrations

Secondary Duties:

• Works on special projects and other duties as required helping to promote Association’s success
• Remains current with latest meeting and events programs to further drive success of the department and industry
• Responds to questions from all stakeholders regarding AHP events and exhibits offerings
• Assists with all pre-event planning, onsite event preparation and execution
• Other administrative duties as assigned 

Position Specifications:

Training/Certifications:

• Bachelor’s degree preferred
• 2-5 years of progressive responsibility in the administration of meeting and event programs preferred
• Association management environment work experience a plus

Essential Skills/Knowledge:

• Excellent member/customer service ethic
• Strong demonstrated database skills, and CRM experience preferred
• Experience with major business software applications (Microsoft Teams, Microsoft Office Suite, proficiency in Excel and Adobe Acrobat Pro DC in particular)
• Strong written and verbal communication skills
• Proficient in project management; effectively manages schedules and deadlines and communicates them to stakeholders for ongoing initiatives with minimal supervision

Essential Competencies/Behaviors:

• Thrives in a collaborative environment
• Maintains good rapport with all departments
• Detail oriented and organized
• Excels in a fast-paced work environment
• Understands role and responsibilities within the broader business context
• Flexible and resilient
• Willing to embrace change and adapt as needed
• Self-motivated and capable of building strong relationships
• Innovative and solutions-based
• Punctual, present and reliable
• Skilled at eliciting cooperation and collaboration from a wide variety of sources

The annual salary for this position is $55,000 to $60,000 based on experience and includes a comprehensive benefit package.