Team Administrator (Association Management)

Job description

myStreet’s objective is to join hands with Associations to build a team that supports and improves their community life. We want to help homeowners “Love Where They Live” by protecting their quiet enjoyment, community aesthetics, and property values. Our focus is managing condominiums, townhouses, and single-family communities in the Greater Richmond, Hampton Roads, and Charlottesville Regions.

Our goal is to build a vibrant, ethical, relevant, and profitable company. We reward hard work and have a history of promoting from within while respecting each person’s differences and diversity. We strive to create a positive, fun, supportive, and team-oriented company culture for our employees so they can “Love Where They Work”.

Accomplishing our mission statement will result in confident, capable employees who provide respect, value, and assistance to each community member. As a company, we always keep in mind that our goal is to help homeowners “Love Where They Live”!

Our growing company seeks a Team Administrator with high-level customer service, organization and task management skills. 

The Team Administrator will work with a team of skilled managers to respond to homeowner inquiries, answer calls and return voicemails, process invoices daily, assist managers with compliance inspections, process modification review requests, process notices, and other duties as needed to support the managers. Team Administrators are expected to provide excellent customer service to the Boards of Directors, homeowners, and contractors serving the Association.

Essential Duties and Responsibilities:

As a Team Administrator for myStreet Community Management, you will assist a team of Portfolio Managers with their daily administrative tasks to include: 

• Answer the general phone line to aid all owners in their inquiries 
• Review and process invoices to manager’s queue 
• Update Homewise templates, questionnaires, documents, and process resale packages for manager approval 
• Send AMR notices to owner to include approval or denial 
• Order trash cans for developing Associations on your team 
• Return owner calls or emails for common questions 
• Update websites for Associations on your team 
• Assist with managers on your team in conducting compliance inspections 
• Process compliance violation notices for managers on your team 
• Process late letters with direction from the Accounting Department 
• Run monthly reports for team managers for work order statuses
• Assist team managers with year-end mailers and folder creation 
• Assist team managers with special projects as needed 
• Assist Business Development team with on-boarding new communities 
• Other clerical duties may be assigned that are not mentioned above 

In addition, you may be assisting the On-Site Community Managers with the following: 

• Order trash cans for developing Associations on your team 
• Create welcome letters for new Associations on your team 
• Assist with managers on your team in conducting compliance inspections 
• Process compliance violation notices for managers on your team
• Run monthly reports for team managers for work order statuses 

Knowledge and Skills:

• Must have a strong background in customer service with excellent written and verbal communication skills.
• A college degree is preferred. A high school diploma is required.
• A Driver’s license is required.
• Maintain full working knowledge of all operating policies and procedures.
• Maintain full working knowledge of Microsoft Office products and all 3rd party software used to manage Association.

Job Type: Full-time

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Office Administration: 2 years (Required)
• Association Administration Preferred

Ability to Commute Daily:

• Richmond, VA 23226 (Required)

Ability to Relocate:

• Richmond, VA 23226 (Required): Relocate before starting work (Required)

Work Location: In person