What are the responsibilities and job description for the Audiology Patient Care Coordinator position at Associates of Otolaryngology of NJ?
Associates in Otolaryngology of NJ is seeking a front desk receptionist with experience for our busy West Orange, NJ office. This is a full-time position with various schedules from 8:00 a.m. to 5:30 p.m., Monday – Friday.
Good customer service skills and must enjoy working with the public.
For this position to be a good fit, there are a few qualities we require candidates to possess:
- Basic computer literacy skills-- MS Office (Word, Excel, Outlook). We will train to use our user-friendly data Office Management Software,
- Excellent oral and written communication skills
- Well-versed in the English language with good articulation and volume-- Many of our patients are hearing-impaired and you may be asked to speak up or repeat yourself, especially over the phone.
- Patience and politeness-- Again, you may be asked to repeat yourself often or need to speak slowly and clearly, while being understanding and compassionate of others' disabilities.
- Courtesy and a caring, pleasant demeanor-- Essential as you will be the first person our patients see when they arrive, or speak to when they call
- Attention to detail-- To ensure we provide optimal care and keep accurate records
- Ability to establish and maintain a professional rapport with patients and co-workers
- Effectively handle multiple incoming telephone lines with the ability to answer general questions and schedule appointments.
- Heavy patient traffic - meet and greet appointments and walk-ins requesting hearing aid assistance
- Familiarity with basic medical terminology
Education and Experience: High School Diploma or equivalent.
Experience in an office environment with an emphasis on customer interaction.
Knowledge of CPT and ICD-10 coding
Experienced in:
Posting payments – both insurance and patient
Insurance EOB’s
Patient registration
Navinet
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $25