Front Desk Dental Receptionist

Job Title: Front Desk Dental Receptionist

Location: 9016 N Allen Rd, Peoria, IL

Company: Associates in Dentistry

About Us
At Associates in Dentistry, we are committed to delivering exceptional dental care in a warm, professional setting. Our team prioritizes patient comfort, respect, and top-quality service at every visit.

We’re currently seeking a dependable and personable Front Desk Dental Receptionist to be the welcoming face of our practice and help ensure smooth, efficient daily operations.

Our Culture
We foster a supportive, team-oriented environment where respect, open communication, and continuous learning are valued. Our staff takes pride in providing compassionate care and creating a positive experience for every patient—all while maintaining a friendly atmosphere and healthy work-life balance.

Position Summary:

The Front Desk Dental Receptionist is the first point of contact for patients and plays a crucial role in creating a positive patient experience. This role involves managing patient scheduling, coordinating communication, handling billing and insurance processes, and supporting overall front office efficiency.

Key Responsibilities:

• Greet patients warmly, check them in/out efficiently, and provide clear instructions regarding appointments and office procedures.
• Schedule, reschedule, and confirm patient appointments via phone, messaging, email, and in person.
• Manage multi-line phone system: answer calls promptly, address inquiries, and route calls appropriately.
• Process patient payments, co-pays, and balances accurately; prepare reports.
• Verify dental insurance benefits, assist patients with insurance paperwork, and coordinate claim submissions with insurance carriers.
• Maintain and update patient records in the practice management software, ensuring confidentiality and accuracy.
• Coordinate with clinical staff to manage patient flow and reduce wait times.
• Prepare daily appointment information and assist providers with patient documentation as needed.
• Maintain a clean, organized, and inviting reception and waiting areas.
• Address patient concerns with professionalism, escalating issues to management as appropriate.
• Participate in staff meetings and training to stay current with office policies, dental software updates, and customer service best practices.
• Perform other front office duties as assigned.

Competencies for Success:

• Confidentiality: Strong commitment to maintaining patient privacy and compliance with HIPAA regulations.
• Communication: Exceptional verbal and written communication skills to interact clearly and empathetically with patients, colleagues, and vendors.
• Customer Service: Strong patient-focused approach with the ability to handle sensitive situations and resolve conflicts professionally.
• Technical Proficiency Comfortable with dental practice management software (e.g., Eaglesoft, Dental Intelligence), and Microsoft Office, with a demonstrated ability and willingness to quickly learn new technologies and systems.
• Organization: Excellent organizational skills to manage scheduling, billing, and records efficiently.
• Attention to Detail: Meticulous in reviewing patient information, appointment scheduling, insurance documentation, and payment processing to ensure accuracy and compliance.
• Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining composure and accuracy.
• Teamwork: Collaborative attitude to work effectively with clinical and administrative staff.
• Adaptability: Willingness to learn and adapt to new technologies, office procedures, and patient care protocols.

Qualifications & Skills:

• High school diploma or equivalent required.
• Previous experience in a dental office setting, ideally as a front desk receptionist or dental assistant preferred.
• Knowledge of dental insurance and billing procedures preferred.
• Demonstrated proficiency with dental office software and general office technology preferred.

Physical Requirements:

• Frequently sitting or standing for extended periods.
• Regularly using hands and fingers to operate a computer, telephone, and other office equipment.
• Occasionally lifting or moving items up to 20 pounds (e.g., office supplies, equipment).
• Ability to communicate effectively in person and over the phone.
• Visual acuity sufficient to read computer screens, paperwork, and patient charts.
• Ability to navigate the office environment, including walking between the front desk and treatment rooms.

Benefits:

• Competitive salary and benefits package.
• A supportive and positive work environment.
• Mileage reimbursement
• On-the-job training
• Paid time off
• Paid training
• Uniform allowance

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid orientation
• Paid time off
• Uniform allowance
• Vision insurance

Experience:

• Dental Office: 1 year (Preferred)
• Receptionist or Administrative Assistant: 1 year (Preferred)

Work Location: In person

Salary : $18 - $22