Service Contract Administrator

As the Service Contract Administrator, you will be responsible for accurate and timely entry, maintenance, and reporting of service contract data within our internal ERP system and our contract management programs. This role plays a key part in ensuring the integrity of contract information and the timely processing of contract opportunities through the company's commissions database. The administrator works closely with sales, finance, and our operations teams to ensure contracts are properly entered and recorded, tracked, and aligned with our business requirements. The Service Contract Administrator works closely with the Corporate Service Administration Manager, Regional Service Managers and Account Managers to provide information which helps to improve internal department functions.

Hourly wage: $22 - $25 per hour

Duties & Responsibilities:

• Enters new service contract information into internal systems and databases with an elevated level of accuracy.
• Maintain and update contract records throughout their lifecycle, including renewals, amendments, and cancellations.
• Ensure proper documentation and supporting materials are processed and filed according to company policies.
• Reviews documentation submitted by Fleet Support Specialists for commission review and generates necessary reports.
• Creates new Schedule Maintenance and CFPM contracts in IRIUM (Company's ERP system)
• Enters and updates all Schedule Maintenance changes in IRIUM (Company's ERP system)
• Process contract opportunities through the company's commissions database for timely and accurate entry.
• Collaborate with the Sales and Finance teams to validate commissionable activity and resolve discrepancies.
• Track and reconcile commission-related contract data as needed for audits or reporting.
• Enters and processes all Sublet vendor Invoices for processing and creates customer invoices.
• Updates and maintains customer equipment and contract parameter notes for all customer contracts.
• Support internal and external audits by preparing contract documentation and related reports.

Knowledge, Skills & Abilities:

• Proficiency in Excel and other data/reporting and Microsoft tools.
• Strong attention to detail and commitment to data accuracy
• Experience with CRM, Company ERP, and company commissions tracking systems.
• Experience working in a fast-paced, cross-functional business environment.
• Ability to communicate with internal and external customers to expedite customer equipment repairs.
• Ability to work well under pressure, and with a diverse group of people.
• Ability to respond quickly to internal and external phone calls.
• Ability to follow through and excellent communication skills.
• Skilled in customer service and ability to manage customer complaints.
• Skilled in use of telephone, two-way radio, and 10-key use simultaneously.
• Knowledge of Microsoft office products such as Outlook and basic Windows.

Education & Experience:

This position requires a High School diploma or equivalent (GED). A minimum of 2 years of experience in contract administration, data entry, sales, and service operations, with a strong understanding of data accuracy, documentation standards, and internal control procedures.

Explore more about our benefits here: www.associated-solutions.com/careers

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