Applications Support Engineer | Retail Applications

Job Description

Applications Support Engineer | Retail Applications

Location: AWG Support Center - 5000 Kansas Ave

Department: IT

AWG is seeking an Experienced Applications Support Engineer in Information Technology (IT) to provide independent technical leadership and serve as the functional lead for the Retail domain.

The primary focus of this role is the ongoing support, technical maintenance, and stability of existing retail applications.

This is a critical, customer-facing role serving as an advisor, subject-matter expert, and dedicated support partner for our customers. As an experienced Engineer specializing in solution support

and technical troubleshooting, you will be responsible for guiding customers through the post- implementation phase, system optimization, and ensuring the long-term stability of their retail

solutions. You are a passionate technologist who excels at diagnosing complex issues, diving into existing codebases, and applying technical skills to solve critical customer challenges.

Responsibilities

• Troubleshoot and resolve complex production incidents and application issues
  
  

independently to ensure maximum system stability and performance.

• Serve as the functional lead and primary technical contact for high-priority support issues
  
  

within the Retail domain.

• Deliver high-quality technical fixes and maintenance enhancements, on time and on
  
  

budget.

• Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.
• Build reusable support documentation, knowledge base articles, and materials that enable
  
  

the AWG community to self-serve.

• Collaborate with customers to understand recurring pain points and desired outcomes to
  
  

improve the existing user experience and optimize existing code.

• Follow defined protocols to manage vendor relationships and the technology lifecycle for
  
  

existing Retail systems.

• Participate in a continuous improvement culture, identifying opportunities to proactively
  
  

optimize existing code and processes and providing/receiving constructive feedback.

• Review peer changes for quality, focusing specifically on safe deployment and verification
  
  

plans to prevent regressions.

Requirements

• Bachelor’s Degree in Software Engineering, Computer Science, Computer Information
  
  

Systems, or related degree.

• 5 years of software support experience, specifically focused on troubleshooting and
  
  

maintaining production environments.

• 5 years of SQL experience (relational databases) with a focus on analyzing and
  
  

optimizing complex queries to resolve performance bottlenecks.

• 3 years of Java and Java frameworks experience (Spring, Spring Boot) with the ability to
  
  

navigate, debug, and patch existing codebases.

• 2 years with JavaScript, HTML5, and CSS to support and maintain front-end retail
  
  

interfaces.

• 1 years of scripting experience (Bash) for automating routine support tasks and log
  
  

analysis.

• Possesses strong analytical and problem-solving skills, particularly in high-pressure
  
  

"system down" scenarios.

• Ability to work independently as a self-starter who is resourceful in finding solutions
  
  

within existing system constraints.

• Considers industry and market trends to ensure long-term system viability and balances
  
  

strategic upgrades with daily support activities.

• Demonstrated ability to quickly learn and support new or legacy technologies.
• Strong interpersonal and communication skills, with the ability to translate technical
  
  

issues into clear updates for various levels of audiences.

• Skilled at establishing good working relationships across teams to facilitate rapid issue
  
  

resolution.

• Welcomes the ideas and input of others to solve complex technical hurdles.
• Ability to work as a committed member of a cross-functional team, sharing insights to
  
  

deliver exceptional product experience.

• Works to clarify ambiguous technical issues and remains productive during high-priority
  
  

incidents.

• Takes responsibility for the stability of own work and monitors the performance of
  
  

supported systems.

• Experience executing operational vision and goals in alignment with department
  
  

leadership.

• Solid experience with the full SDLC, with an emphasis on production stability, testing, and
  
  

deployment/maintenance phases within waterfall and/or agile methodologies.

• Excels in working remotely and collaborating with remote team members to solve
  
  

problems.

Nice To Have / Preferred Qualifications

• Retail, wholesale, or Consumer Product Goods industry experience.
• Support and maintenance experience with Java batch (Jberet framework) to maintain and
  
  

optimize background processes.

• Experience troubleshooting file-transfer software such as Cleo Harmony.
• Support and maintenance experience with IBM App Connect Enterprise (ACE).
• Proven experience debugging web services and API integrations.
• Knowledge of Azure/AWS/ cloud or managed services, specifically for navigating cloud-
  
  

hosted environments.

• ETL development and maintenance experience to ensure data integrity.
• Experience supporting and troubleshooting Salesforce environments.
• Knowledge of DevOps technologies (Jenkins, GitHub) to manage automated deployments
  
  

and version control.

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com .

Benefits:

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program
• Yearly Holiday Bonus