What are the responsibilities and job description for the Veterinary Receptionist position at Associated Veterinary Partners?
Veterinary Receptionist/CSR
Pinecrest Animal Hospital – Owosso, MI
Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex.
Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.
What You’ll Be DoingAs a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:
- Providing top-notch customer service
- Being attentive to client and pet needs
- Identifying and working compassionately with clients in various emotional states
- Working patiently with distressed, frustrated, or disgruntled clients
- Answering and triaging high-volume phone calls
- Scheduling appointments and procedures
- Checking in clients and monitoring flow from check-in to discharge
- Confirming appointments and handling client callbacks
- Managing medical record requests between hospitals and specialty practices
- Processing payment transactions
- Maintaining accurate documentation in the electronic medical record
- Relaying information between clients and doctors, technicians, or management
- Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
- Using Windows-based computer systems and practice management software
- Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care
- High School Diploma or GED (college preferred)
- Veterinary clinic experience is a plus
- Must be able to safely lift 30 pounds
- Basic math and writing skills
- Skilled at multitasking in a fast-paced environment
- Positive, team-oriented attitude and excellent communication skills
- Eagerness to learn and grow within the field
- Hourly pay: $14.00 – $16.00 (based on experience)
- 401(k) with match
- Health insurance
- Paid time off
- Employee pet care discount
- Flexible scheduling
- Full-time (8–10 hour shifts)
- Open: Monday to Saturday
- No Sunday hours
Salary : $14 - $16