Aquatic Center - Customer Service Front Office I / II

The Aquatic Center's purpose is to provide high quality boating and safety programs through education, recreation and competition; and to bring regional and national recognition to Associated Students Inc., and Sacramento State, increasing the value of the students degree.

The Sacramento State Aquatic Center is a proud program of Associated Students, Inc. The Aquatic Center is a National Boating Instruction Safety Center located on beautiful Lake Natoma. The Aquatic Center offers a variety of classes, camps, facility reservations, team building, youth groups and equipment rentals. We are open to the general public.

The Aquatic Center offers the following activities : Sailing, Windsurfing, Standup Paddling, Kayaking, Canoeing, Outrigger Canoeing, Rowing, Water Skiing, Wakeboarding, and Jet Skiing.

SUMMARY :

Under the direction of the Aquatic Center Operations manager, the Front Office Customer Service Representative shall handle the daily operations at the front office and rental kiosk of the Aquatic Center. Front Office Customer Service Representative provides excellence customer service in a high-volume dynamic environment. Front Office Representatives will offer professional, efficient, accurate and friendly customer service via phone, in person and thru email.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Front Office CSR I

• Learn and become competent in recreational software program. Perform data entry and provide program / facility support.
• Provide excellence customer service in equipment rentals, membership sales, facility booking information, class registrations, and camp registration.
• Collect waivers from every participant that utilizes the Aquatic Center.
• Prepare billing and send out invoices for outstanding receivables.
• Manage front office operations to include answering multi-line telephone, Aquatic Center emails and providing appropriate assistance to customers, vendors, officials, and staff.
• Operates the Point of Sale system, processing sales, report printing and cash register / receipt reconciliation.
• Assist customers in boat launch, facility and room set up.
• Compose, type, and proof read Aquatic Center documents and emails as needed.
• Provide support for a variety of special events.
• Other duties may be assigned.

Front Office CSR II

In addition to the above-mentioned duties, the Front Office CSR II will :

CORE COMPETENCIES :

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

All Aquatic Center Staff must sign a Code of Conduct and Dress Code Agreement

you'll enjoy the experience" #LakeLife

BACKGROUND CHECK

A background check (including a criminal records check) must be completed satisfactorily after the candidate is offered a position with Associated Students, Inc. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current

Associated Students, Inc. employees who apply for the position.

Associated Students is a nonprofit corporation and an auxiliary organization of California State University, Sacramento providing a wide range of programs and services to the students of CSUS. Therefore, ASI employees are not state employees. www.asi.csus.edu

Associated Student Inc. is an Equal Opportunity / Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime

Statistics Act Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and

Campus Crime Statistics Act, California State University, Sacramento has made

crime statistics available on-line at www.csus.edu / police / cleryact.htm

Other details

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Salary : $17