What are the responsibilities and job description for the Customer Support Specialist position at Associated Property Counselors?
At Associated Property Counselors, LTD we are seeking a reliable and customer-focused Support Response Specialist to respond to customer inquiries, resolve issues, and provide timely assistance through email, chat, phone, and other support channels.
- Respond promptly and professionally to customer inquiries and support requests.
- Provide accurate information about products, services, and company policies.
- Resolve basic customer issues and escalate complex cases when necessary.
- Follow up on outstanding customer requests.
- Record and update customer information and support tickets.
- Handle complaints professionally and maintain a positive customer experience.
- Work with other departments to resolve customer issues.
- Maintain confidentiality of customer information.
- Meet response-time and customer-service targets.
- High school diploma or equivalent; additional qualifications are an advantage.
- Previous customer service or support experience is preferred.
- Good written and verbal communication skills.
- Basic computer and internet skills.
- Strong problem-solving and organizational abilities.
- Ability to multitask and work under pressure.
- Professional, patient, and customer-focused attitude.
- Customer service
- Communication
- Problem-solving
- Computer literacy
- Time management
- Attention to detail
- Teamwork
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
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Salary : $25 - $32