What are the responsibilities and job description for the HVAC Electrical Dispatcher position at Associated Heating & Air Inc.?
Associated Heating and Air Conditioning is looking for an HVAC Electrical Dispatcher!
About us! Since 1978, our licensed technicians have proudly served our neighbors in Eugene, Lane County, and the surrounding areas. When you work with us, your satisfaction is our top priority. We take the time to truly understand your needs and recommend tailored solutions for your property, preferences, and budget.
The HVAC Electrical Dispatcher will maintain communication with the electricians to coordinate dispatch board and any/all electrical calls. The HVAC Dispatcher will maintain the schedules of field technicians, ensuring they are connecting with customers and ensure prompt responses to both routine maintenance and emergency service calls.
Rate of pay: $19.00 - $22.00 DOE
Location: 90330 Hwy 99N Eugene, OR 97402
- Dispatch Electricians using Service Titan
- Receive and respond to all client inquires and complaints
- Coordinate the schedule and monitor the dispatch board
- Prioritize the most urgent customer appointments
- Ensure quality customer experience by relaying detailed and accurate information to the electricians in the field
- Analyze and solve issues impacting electricians and customers
- Daily follow up on after hours call
- Other duties as assigned
Work Hours: Normal Business Hours - Monday-Friday - 8:30 am - 5:00 pm
This is a non-exempt position. Work hours to be determined based on the needs of the business. Overtime may be required based on the needs of the business.
Competencies
- Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 2 years of Dispatch experience
- Strong written and verbal communication skills, including active listening
- Excellent customer service skills
- Ability to be empathetic and resolve customer grievances
- Ability to prioritize tasks in a fast-paced environment
- Must be able to maintain a high level of professionalism and customer service in stressful situations
- Must have the ability to work in a team environment
- Team player
Work Environment
Standard office with shared common space and individual workspaces with dividers.
Physical Demands
- Prolonged periods of sitting at a desk
- Prolonged periods of working at a computer
- Must be able to lift 20 pounds
Supervisory Responsibility
None. All questionable matters are referred to Supervisor.
Travel - None
Qualifications
- Requires a high school diploma or equivalent
- Minimum of six (6) months of previous dispatch experience preferred
- Must have experience with Microsoft Office Suite
- Positive attitude
- Friendly disposition
Enjoys interfacing with technicians and customers on the phone
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- 401(k) with a 4% employer match
- Medical, dental and vision – 100% paid for by the employer
- Paid holidays, vacation and OR paid sick leave
Visit our website: www.associatedheating.com
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22