What are the responsibilities and job description for the Customer Service Manager position at Associated Grocers of New England?
Job Details
Description
AG Supermarkets, Inc., a wholly owned subsidiary of Associated Grocers of New England, Inc., operates supermarkets in New Hampshire and Vermont. Customers shopping these stores find personalized, friendly service with the highest quality food products. We are currently looking for a Customer Service Manager to join our Wolfeboro, NH. store who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate is dedicated to providing exceptional customer service and displays a positive attitude when interacting with customers and employees.
Position Responsibilities/Accountabilities
Description
AG Supermarkets, Inc., a wholly owned subsidiary of Associated Grocers of New England, Inc., operates supermarkets in New Hampshire and Vermont. Customers shopping these stores find personalized, friendly service with the highest quality food products. We are currently looking for a Customer Service Manager to join our Wolfeboro, NH. store who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate is dedicated to providing exceptional customer service and displays a positive attitude when interacting with customers and employees.
Position Responsibilities/Accountabilities
- Demonstrate a positive and professional attitude in interactions with both customers and colleagues.
- Accurately scan and process customer items, ensuring a smooth checkout experience.
- Efficiently bag customer purchases, prioritizing organization and care.
- Maintain a well-stocked cashier station with the necessary supplies to avoid disruptions.
- Handle cash transactions responsibly, ensuring accurate balancing of the register at the end of each shift.
- Adhere to all company safety and security protocols to ensure a secure work environment.
- Maintain a clean and organized workstation to uphold operational efficiency and hygiene standards.
- Greet customers warmly and thank them sincerely upon completing their transactions.
- Retrieve carts promptly to ensure availability for customers.
- Performs other duties as assigned or required.
- Basic math skills (addition, subtraction, multiplication) are required to process payments, provide correct change, and handle transactions accurately.
- Commitment to delivering exceptional customer service by addressing inquiries and creating a positive shopping experience.
- Ability to read, write, and communicate in basic English to assist customers and complete transactions accurately.
- Strong attention to detail to ensure pricing accuracy and proper handling of cash, credit, and digital payments.
- Work is performed in a typical retail environment, requiring:
- Frequent lifting, pushing, carrying, and pulling of weights between 20–40 lbs., with occasional lifting over 40 lbs.
- Standing for extended periods (90% of the time) and walking (10%).
- Frequent kneeling, bending, and reaching above and below waist level.
- Working in various temperature environments, including outside (2% of the time) and inside (98%):
- Outdoor cart retrieval
- Receiving areas with occasional humidity or wet flooring
- Hard tile/cement flooring with anti-fatigue mats.
- Required: Closed-toe footwear and various cleaning supplies.
- Machines, Tools, and Equipment used: Cashier Register, occasional use of box cutter.