What are the responsibilities and job description for the Front Desk Monitor position at Associated Asset Management (AAM)?
Job Details
Description
Join the vibrant team at Del Webb at Grande Dunes, a premier active adult resort-style community in beautiful Myrtle Beach, South Carolina! We’re looking for a friendly, energetic professional to be the welcoming face of our community — answering phone lines, managing the front entrance and reception desk, and delivering exceptional customer service to homeowners and visitors both in person and over the phone. If you thrive in a people-focused environment and enjoy creating positive first impressions, we’d love to meet you!
Position Responsibilities
Description
Join the vibrant team at Del Webb at Grande Dunes, a premier active adult resort-style community in beautiful Myrtle Beach, South Carolina! We’re looking for a friendly, energetic professional to be the welcoming face of our community — answering phone lines, managing the front entrance and reception desk, and delivering exceptional customer service to homeowners and visitors both in person and over the phone. If you thrive in a people-focused environment and enjoy creating positive first impressions, we’d love to meet you!
Position Responsibilities
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assist with event set up and break down as needed.
- Performs other related duties as directed.
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Sitting at workstation utilizing a computer in an office setting.
- Setting up, taking down and stacking tables and chairs (able to lift 15lbs).