What are the responsibilities and job description for the Front Desk Monitor position at Associated Asset Management (AAM)?
Job Details
Description
Primarily responsible for answering the phone lines, managing the front entrance, maintaining the reception desk and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Also includes maintaining cleanliness around the pool area and around front desk, as well as providing top notch customer service for the residents.
Position Responsibilities
Description
Primarily responsible for answering the phone lines, managing the front entrance, maintaining the reception desk and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Also includes maintaining cleanliness around the pool area and around front desk, as well as providing top notch customer service for the residents.
Position Responsibilities
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
- Ensure compliance with rules and regulations by monitoring residents, guests, vendors, and other individuals present on the premises.
- Monitor resident and their guests to ensure compliance with gym and pool rules.
- Manage front reception area.
- Assist with community events (Fall Festival, Easter Extravaganza, and Winter Carnival, etc.).
- Assist with set up and break down of folding chairs and tables as needed.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries. Assist with putting away supplies.
- Greet and welcome residents and guests to the pool area.
- Maintain cleanliness surrounding the pool area (arranging furniture, washing off the deck, etc.).
- Maintain cleanliness inside community center (cleaning fingerprints from glass, picking up trash, wiping down counters, etc.).
- Monitor Kitchen and Coffee Bar for cleanliness during shift.
- Report injuries that may occur while following proper procedures.
- Ensure the pool area is prepared as well as closing the pool facility.
- Perform other related duties as directed.
- Excellent customer service, interpersonal, and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to interact, answer questions, resolve concerns, deal with conflict in person and work positively and effectively with homeowners and staff at all levels.
- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout the property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
- Position involves sitting, standing, stooping, kneeling, pushing, lifting, carrying and moving objects that can weigh up to 45 lbs.
- Ability to remain active and mobile under direct sunlight and high temperatures.
