Opening Concierge

Concierge-Regency

PT/Non-Exempt

As the industry leader in community management, Associa is dedicated to providing the very best resources to associations, property owners and residents with a full suite of management, maintenance and real estate services to meet most any need. To do that, we need the best people. Our industry-leading, comprehensive training program means our employees stand out from the pack. We are always looking to add great talent to our team.

We are currently looking for a part-time Concierge team member who is dedicated to a gorgeous active living community who shares our vision, values and commitment to superior customer service.

Position Summary

Concierge team members are responsible for greeting and assisting homeowners and guests with helpfulness and courtesy. Directing visitors to the proper department or individual, announcing visitors to staff by providing prudent information (name, address, nature of visit, appointment/walk-in), monitoring conference rooms, coordinating courier bag pick up, and issuing and monitoring key fobs when assigned to guests, and more.

If you're a determined self-starter with a passion for finding solutions we encourage you to join our dynamic, talented, and successful team at Associa Sierra North in Reno, Nevada.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance and support with wellness and development initiatives, and more. We have been designated Great Place to Work for nine consecutive years and many of our locations are awarded as Best and Brightest.

Essential Duties and Responsibilities:

· Prepare Clubhouse for open hours; unlocking facility amenities, prepare coffee and tea station.

· Welcome homeowners and their guests to the Clubhouse; answer questions; register visitors and issue visitor tags as required; accept phone calls, event reservations, payments for HOA assessments and event fees.

· Accept and issue receipts as requested for homeowner payments.

· Ensure the conference rooms are neat and tidy at all times (assist with clean up as necessary).

· Accept package delivery and advise recipient when delivered packages are received at the reception area.

· Perform various administrative/managerial tasks in support of facility's mission.

· Follows and enforces all community safety and security policies, programs, procedures and rules, and regulations.

· Other duties as assigned.

Qualifications:

Requirements:

· Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

· Professional communication skills (phone, interpersonal, written, verbal, etc.).

· Professional customer service skills.

· Self-motivated, proactive, detail oriented and a team player.

· Time management and time critical prioritization skills.

· High school diploma High School Diploma or GED Required.

· 0 – 3 years of directly related or closely related experience.

Schedule:

Approximately 32 hours per week. Shift is Tuesday 6:30am- 2:30pm, Thursday 6:30am- 2:30pm, Saturday 6:30am- 2:30pm and Sunday 6:30am to 1:00pm. This vacancy also requires flexibility to cover staff absences and events as needed.

WORKING CONDITIONS:

· Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.

· Frequent social interaction.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on

departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

ENVIRONMENTAL DEMANDS Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.