What are the responsibilities and job description for the Maintenance Manager position at Associa?
Job Description
The Operations Manager will oversee and direct the day-to-day property management operations and enforcement duties of Big Bear Shores RV Resort. He / she is a working manager and will participate in the care and maintenance of all HOA amenities. He / she will ensure a positive atmosphere and responsive customer service which results in satisfied owners and guests.
Requirements
Essential Duties and Responsibilities
- Administers all operational aspects and fiscal responsibility of staff operations, including oversight of staff, schedule, and assignments.
- Provides day to day point of contact for owners and resort guests.
- Ensures owners and guests receive a high level of service consistent with the customer service philosophy of Big Bear Shores HOA.
- Handles and resolves owner's and guest's complaints within the guidelines of the Big Bear Shores HOA employee code of conduct to mitigate liability for the HOA.
- Enforces Big Bear Shores HOA rules and regulations using gentle friendly reminder actions, deferring serious discipline actions involving renters to the Sales and Rental Office, unless a true emergency exists or the Sales and Rental Office is non-responsive, followed by documentation of the event and actions taken and emailed to the Community Manager to mitigate liability for the HOA.
- Adapts staff schedules to business volume.
- Conducts a weekly staff meeting to ensure effective use of, and communication with, all personnel and resources.
- Reviews operating schedules on a weekly basis to optimize productivity and customer service.
- Conducts daily property walk. Identifies items needing attention. Reports to appropriate person for correction. Follows up to confirm corrections have been made.
- Manages facilities maintenance and projects in all common areas. Including coordination of HOA vendors and inspection of work when completed. Orders all materials and supplies from preferred vendors / sources.
- Serves as the liaison with the Big Bear Shores Sales and Rental Office for day-to-day operations involving owners, renter, and guests.
- Collaborates with the Board liaison and Community Manager to quickly and effectively address issues which would adversely affect the operation of the resort or owner's and guest's satisfactions.
- Provides data to Board liaison and Community Manager to assist with capital expenditure requests.
- Maintains positive owner, guest, and vendor relationships by communicating with humility and respect.
- Observes strict compliance with the Big Bear Shores HOA Code of Conduct for staff, at all times to ensure confidentiality of events and incidents which occur at Big Bear Shores, promote a safe environment and a positive perception by all owners.
- Issue RFID tags, cards, clubhouse keys according to gate access policy. Appointments for these services are scheduled through management company.
- Review video surveillance camera footage when necessary.
- Coordinate annual semi-annual, and unannounced county and state required inspections.
- Oversee pool and spa, vendor and weekly services, weekly cleaning vendor and services weekly landscaping vendor and services.
Education and Experience
Certifications or Licenses
Working Conditions
lifting techniques or tools).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.
Company Description
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .
