What are the responsibilities and job description for the Maintenance Coordinator position at Associa?
Associa On Call is hiring a Maintenance Coordinator for its corporate office in Columbia, MD.
The Maintenance Coordinator is responsible for providing administrative, scheduling, operational, and customer service support to the Maryland Maintenance & Construction Division. This position serves as a key point of contact between field technicians, vendors, contractors, property/community association managers, and internal management to ensure maintenance and construction work orders are properly received, scheduled, communicated, completed, documented, and billed. The Maintenance Coordinator must be highly organized, responsive, detail-oriented, and capable of managing multiple work orders and projects simultaneously. This position requires strong communication skills, excellent follow-through, the ability to prioritize changing demands, and a willingness to take ownership of assigned responsibilities from the initial request through completion and billing. The position will support both routine maintenance and larger maintenance/construction projects and may occasionally assist with project coordination and onsite vendor meetings. The Maintenance Coordinator will also participate in a rotating after-hours emergency dispatch schedule.
This is an ONSITE role in Columbia, MD working 8am-5pm and rotating emergency on-call during nights, weekends, and holidays.
Essential Duties and Responsibilities:
- Work Order Management & Coordination.
- Scheduling & Dispatch.
- Proposal & Project Support.
- Billing & Administrative Responsibilities.
- Customer & Community Manager Communication.
- Emergency & After-Hours Support, rotating schedule.
- Technology & Systems.
- Other duties as requested.
Hourly pay rate: $26-$28.
Qualifications:
- High school diploma or GED equivalent is required.
- 2 years of experience in residential management or construction industries in customer service, scheduling, estimating, or project management.
- Working knowledge of residential maintenance, repair, and/or construction for single-family, multifamily, condominium, HOA, or community association properties.
- Excellent customer service skills with the ability to communicate professionally with community managers, residents when applicable, vendors, contractors, technicians, and internal management.
- Knowledge of conflict resolution techniques.
- Highly organized with exceptional attention to detail.
- Ability to work in a high volume, fast paced, multi-task work environment with interruptions.
- Ability to manage multiple projects effectively, manage time and meet deadlines, prioritize and be decisive.
- Strong problem-solving and decision-making skills.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Team-oriented with the ability to work collaboratively with technicians, vendors, contractors, community managers, and internal management.
- Valid driver's license, clean driving record, and reliable transportation are required.
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Salary : $26 - $28