What are the responsibilities and job description for the Lobby Lead position at Associa?
We are a seeking a qualified individual with a strong work ethic, a commitment to excellence, the willingness to go above and beyond and a desire to join an incredible team. You will have the exciting opportunity in a company that has earned The Great Place to Work® eight years in a row and counting. You will also be challenged by the high-energy, fast-paced environment where you will be a key player in providing excellent service to homeowners and board members. If you want a vital position, you are well-spoken and have excellent multi-tasking skills then consider working for us.
The ideal candidate must present professionally, work independently and with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers.
- Address & assist all walk-in clients during lobby hours of 8:00 am – 5:00 pm
- Keep inventory & stock client needed items. These include but are not limited to keys, stickers, fobs, pet tags, and pool passes.
- Update and maintain client data base with changes to pool, keys, parking, moves, etc.
- Check and Distribute the fax email inbox
- Answer emergency calls and forward as necessary.
- Work directly with Community Managers to review changes to rules & regulations related to pool, keys, parking, moves, etc.
- Address incoming customer care mail on a daily basis.
- Follow up on returned homeowner move fees & room rental fees.
- Back up for sorting UPS mail.
- Receive all packages and distribute to correct departments.
- Helping support the customer service team with Voice mails & emails during downtime.
- Greet, direct and document all visitors, vendors, clients, job candidates, new employees and customers.
- Answers main line phone and directs calls accordingly.
- Other duties as assigned.
Hrly: $18.00 - $20.00, DOE
Qualifications:
Skills/experience needed to be successful:
- Organized, responsible, dependable, positive attitude, professional.
- Administrative skills/experience such as typing/data entry faxing, copying and mailing.
- Candidates should have a solid background in Customer Service
- Real estate/property management background is a plus
- Excellent written and verbal communication skills
- Excellent customer service and service recovery skills
- Excellent listening skills
- Proficient navigating through the internet
- Other than scheduled break and lunch periods, you will be required to be at your work station performing applicable duties
- Adherence to firm, pre-determined break periods
- English-Spanish bilingual is a plus.
Salary : $18 - $20