What are the responsibilities and job description for the HOA On-Site General Manager position at Associa?
A General Manager (typically on-site) is responsible for supervising the administrative support staff of the Community Association assigned. The General Manager I will also assist the lead General Manager with oversight and support of the various departments within the Community Association including Food & Beverage, Facilities Maintenance, Custodial, Landscaping, Lifestyle, etc. The General Manager I is the liaison to the lead General Manager and residents primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
Qualifications:
Job Duties and Responsibilities
Duties include but are not limited to:
- Assist General Manager II/III with implementation of Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
- Supervise all administration staff at the community.
- Assist with employee hiring, training, supervising, and performance management.
- Assist with preparing schedules and establishes priorities for routine and special work projects.
- Assist with annual budget.
- Assist with the administration of the various functions of the community within the projected and approved operating budget.
- In conjunction with the General Manager II/III, act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
- In conjunction with the General Manager II/III, work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees.
- Other duties as assigned.
Knowledge and Skills
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Knowledge of company policies, procedures and forms.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
Education and Experience
- Associates Degree Required
- Bachelors Degree Preferred
- 3 – 5 years of HOA On-Site Management experience
- 3 – 5 years of Community Association experience
- 0 – 3 years of Management and/or Supervisory experience
Certifications or Licenses
- Industry Specific License
- Location Specific License
Travel
N/A
Working Conditions
- Typical office environment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.
ENVIRONMENTAL DEMANDS
Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.
Wage Range: $150k - $160K annually depending on experience.
Salary : $150,000 - $160,000
