What are the responsibilities and job description for the Front Desk Customer Service Specialist position at Associa?
Job Description
The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.
Daily responsibilities :
- Act as the first point of contact for customers visiting the office when needed.
- Meet and greet customers and homeowners.
- Answer phones and manage emails.
- Research customer account information in the database and respond to inquiries in-person, by phone, or email.
- Collect payments.
- Data entry. Update homeowner and association information in the database.
- Use conflict resolution techniques to resolve customer issues.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translate into solutions.
- Process print jobs, scanning and faxing as general office support when needed.
- Stock and manage supply inventory.
- Other duties as assigned.
Requirements
LI-PK1
Company Description
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .
