What are the responsibilities and job description for the Front Desk Agent- Luxury Residential position at Associa?
The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.
The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.Front Desk Associate will also be responsible for rovering the building premises and package handling for residents.
- Greeting vendors, residents and their guests.
- Coordinating all deliveries of packages, flowers, restaurant food.
- Duties include controlling and monitoring security cameras.
- Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
- Monitoring and Controlling guest/vendor access to residential floors.
- Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
- Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
- Ensure all areas are maintained in a professional and clean manner during shift.
- Follow all safety and security policies, programs and procedures.
- Be able to handle crisis situations in the event of emergency and/or fire.
- Be able to answer the telephone and speak clearly and professionally.
- Other duties as assigned by management.
Qualifications:
Essential:
- High school graduate or equivalent vocational training certificate.
- Compute basic arithmetic.
- Fluency in English both verbally and non‑verbally.
- Provide legible communication and directions.
- Ability to:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest/member's service needs.
- Work cohesively with co‑workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest/member information and pertinent resort data.
- Ability to input and access information in the property management system/computers/point of sales system.
Desirable:
- Some college or training in Hospitality Industry.
- Previous experience as Front Desk Agent.
Job Type: Full-time
Experience:
- Customer Service: 2 years (Preferred)
- Spa: 2 years (Preferred)
Education:
- High school (Required)
Language:
- English (Required)
- Spanish, Russian, Portuguese preferred