What are the responsibilities and job description for the Front Desk Agent/Concierge position at Associa?
The Front Desk Agent (Concierge) supports the General Manager and works with all on-site employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Front Desk Agent (Concierge) will ensure all homeowner concerns and communications are monitored and receive a timely response.
The Front Desk Agent (Concierge) actively contributes to the cleanliness and organization of the building, ensuring all back-of-house, storage, and utility rooms are clean, safe, and secure. Additionally, the Concierge will ensure the proper supply and cleanliness of all amenity areas.
Job Duties and Responsibilities
Safety
- Manage the functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.
Employee Morale
- Provide support management in the general operations of the property.
- Foster a positive workplace environment with clear lines of communication.
Facility Management
- Monitor work order process for open items, with follow-through to completion
- Monitor BuildingLink communications
- Meet and direct contractors and service providers on site as needed
- Walk all amenities, grounds, and BOH areas daily, making corrections and recommendations
Administration & Operations
- Responsible for maintaining a consistent level of cleanliness throughout the property.
- Ensures onsite employees are in uniform, name tag with appropriate hygiene and grooming.
Communications
- Manages communication channels (BuildingLink) to ensure follow-up and protocol is followed
- Train homeowners on BuildingLink
- Support the concierge team in handling concerns, requests, and problems successfully
Compensation:
$20.00/hourly; direct experience is highly considered.
Qualifications:
Knowledge and Skills
- Responsiveness to GM, board and homeowners
- Professional verbal and written communication skills
- Confidentiality and discretion in the performance of all duties and responsibilities.
- Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, etc.)
- Detail orientation with a sense of urgency