Director of Operations

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Come work at Associa! We are an industry leader in community association management and we are looking for an Accounting Manager to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.

The Director of Operations is a key leadership position responsible for growing a team of people who will effectively execute the company’s business strategy. Operational leaders are empowered to drive the financial success of multi-million-dollar communities and assets within a defined portfolio/region while providing strategic leadership, management oversight and accountability for several areas of performance including property operations, portfolio financial results, compliance, talent acquisition, team member development, customer and resident satisfaction, asset preservation, service, facilities & expense control. You ensure that established business strategy and financial performance targets are achieved or exceeded.

Responsibilities:

• You and your community teams are expected to drive operational improvement at the communities assigned to you. This will be accomplished through hiring and developing a stable well-trained team of professionals who understand and drive excellence at the community and with resident satisfaction.
• Build a team of direct reports and community team members that understand the importance of executing an exemplary resident experience, receiving excellent and respectful service every day.
• Hire, train, mentor and develop future leaders and community team members. Proactively manage underperformers by training them, developing them and respectfully off boarding those who are not performing.
• Quickly learn how to navigate and use the computer software programs.
• Maintain ethical, professional, respectful, and courteous relationships with homeowners, board of directors and teammates. Follow all local, federal, and state regulations.
• Ask questions, think strategically and lead your team with a Founder’s Mentality while being an integral and key part of the community association management leadership team.
• Proven successful oversight of multiple communities.
  
  

Requirements

• Knowledge of community management software preferred.
• College degree preferred.
• CMCA/AMS is required. PCAM preferred.
• 7 years of homeowner experience required.
• Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, draw valid conclusions, decision making, and initiate appropriate courses of action.
• Self-confident to take initiative and can quickly adapt to changing circumstances.
• Strong financial planning and analysis capacity.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Valid driver’s license and working vehicle required.
• Background and Drug Screening required prior to beginning work.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.