What are the responsibilities and job description for the Customer Care Representative position at Associa?
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
Job Summary
The Customer Care Representative serves as a key point of contact for customers, providing support and assistance regarding account inquiries through various channels including phone, email, in-person visits, and the community website. This role requires a service-oriented individual who is personable, professional, and committed to delivering exceptional customer experiences.
Essential Duties And Responsibilities
Requirements
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Job Description
Job Summary
The Customer Care Representative serves as a key point of contact for customers, providing support and assistance regarding account inquiries through various channels including phone, email, in-person visits, and the community website. This role requires a service-oriented individual who is personable, professional, and committed to delivering exceptional customer experiences.
Essential Duties And Responsibilities
- Maintain a positive, empathetic, and professional demeanor when interacting with customers.
- Respond promptly and effectively to customer inquiries.
- Address complaints by identifying solutions, offering alternatives, and ensuring follow-up for resolution.
- Communicate with customers via phone, email, fax, in-person, and through TownSq.
- Handle a high volume of incoming calls while maintaining quality service.
- Manage multiple tasks and projects between customer interactions.
- Accurately document customer interactions and maintain records.
- Provide basic troubleshooting and technical support to customers.
- Serve as backup to the receptionist as needed.
- Perform other duties as assigned.
- Proficient in using general office equipment (copiers, fax machines, phone systems, etc.).
- Skilled in conflict resolution and de-escalation techniques.
- Strong communication skills across phone, written, and face-to-face interactions.
- Demonstrated customer service excellence.
- Self-motivated, detail-oriented, and collaborative team player.
- Effective time management and prioritization skills.
- Bilingual abilities preferred, but not required.
Requirements
- High School Diploma or GED required.
- Associate’s Degree preferred.
- 0–3 years of experience in a customer service or related role.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $20 - $22
