What are the responsibilities and job description for the Customer Care Representative position at Associa?
Job Summary:
The Customer Service Associate is responsible for assisting customers with any troubles or inquiries
that they might have. Often, customer service associates help customers over the phone or via
email, but they may also deal with customers in person. A customer service associate must possess
a service-oriented attitude, as well as a friendly and personable attitude.
Essential Duties and Responsibilities:
• Act as the first point of contact for customers visiting the office when needed
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed
• Other duties as assigned.
Knowledge and Skills
• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and
responsibilities
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a
team.
• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies
and assists in supply stocking and distribution.
• Partner with multiple stakeholders, for example community managers, vendors, peers,
clients.
• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to work effectively with others in person and in group setting
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.
Qualifications:
Education and Experience:
• High School Diploma or GED Required
• At least one year of directly related or closely related experience