What are the responsibilities and job description for the Community Manager position at Associa?
As a Community Association Manager, you will serve as the primary management professional for a portfolio of homeowners and condominium associations.
Board Leadership & Community Governance
- Serve as the primary advisor and liaison to Boards of Directors
- Facilitate Board meetings and annual meetings
- Assist Boards in understanding governing documents, policies, and operational responsibilities
- Prepare agendas, management reports, and meeting materials
- Partner with Board members to establish community goals, priorities, and action plans
- Support committee initiatives and community projects
Financial Oversight & Budget Management
- Review monthly financial reports and communicate key insights to Boards
- Assist with annual budget preparation and planning
- Monitor expenditures against approved budgets
- Support reserve planning and capital improvement strategies
- Review contracts, invoices, and project-related expenses
- Assist Boards in making informed financial decisions
Community Operations
- Oversee the day-to-day administration of assigned communities
- Conduct routine property inspections and site visits
- Monitor common area maintenance and vendor performance
- Coordinate corrective actions and follow-up activities
- Ensure compliance with governing documents and community standards
- Maintain accurate community records and documentation
Project & Vendor Management
- Manage community improvement projects from planning through completion
- Solicit and evaluate vendor proposals and bids
- Coordinate contractor activities and project timelines
- Monitor project quality, communication, and budget adherence
- Build and maintain strong vendor relationships
- Hold vendors accountable for contract performance and service expectations
Homeowner Relations & Customer Experience
- Respond to homeowner inquiries and concerns professionally and promptly
- Facilitate conflict resolution and problem-solving when appropriate
- Communicate community initiatives, updates, and policy changes
- Deliver exceptional customer service in a fast-paced environment
- Maintain positive relationships with residents, Board members, and stakeholders
Communication & Relationship Management
- Draft professional correspondence, reports, and community communications
- Coordinate homeowner notices, mailings, and announcements
- Use community management systems and technology platforms
- Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams
- Build trust through transparency, follow-through, and accountability
Risk Management & Compliance
- Identify operational and community risks
- Support insurance, legal, and compliance processes as needed
- Ensure required notices, disclosures, and documentation are completed accurately
- Coordinate with legal counsel, vendors, and Board leadership when appropriate
- Promote proactive problem-solving to minimize risk and liability
Minimum Salary: $65,000 (based on experience)
Qualifications:
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of Microsoft Outlook, Word, and Excel
• Ability to learn and utilize proprietary systems quickly and efficiently
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience
Salary : $65,000