What are the responsibilities and job description for the Community Manager position at Associa?
Community Management is a Team Sport!
As the saying goes, It Takes a Village. This same rule applies in our business of managing communities. This is why we place a high value on collaboration, team work, and accountability. If you're a determined self-starter with a passion for finding solutions, we want to meet you! We offer rewarding opportunities for individuals of all backgrounds and varying levels of experience.
Running a non-profit business for a board of directors is no easy feat. In this role you will oversee the financials, maintenance, insurance, and service delivery for a community of people. A community association is a business, personal investment, and home all wrapped in one. The Community Manager owns the big picture and rallies the team to help deliver superior service.
A Community Manager is responsible for providing overall business supervision of a community association and has daily interactions with internal and external customers including homeowners, vendors, board members and committee members.
Essential Duties and Responsibilities
- Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.
- Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
- Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
- Update homeowner and association information in C3 and shared files.
- Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.
- Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Other Duties and Responsibilities - Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
- Monitor corporate and client delinquency rates and collections process for account portfolio.
- Ensure Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Manage routine and special project vendors including procurement as well as performance evaluation as contracted
- Oversee Associa staff as contract provides.
- Oversee the AP process in accordance with Associa home office processes and procedures.
- Other duties as assigned.
Qualifications:
Qualifications
- Bachelor's Degree preferred.
- Three to five years of community management experience, preferred not required.
- Two years of customer service experience
- Financial and accounting acumen
- Project management experience a plus
Working Conditions:
Typical office environment including site visits to properties in portfolio.
Frequent social interaction.
Assistants to support the community's needs.
Benefits Summary:
- World-Class Training
- Additional Income Opportunities
- CAI (Community Association Industry) Course/Designation Assistance
- Paid Time Off/Holidays
- Comprehensive Medical Benefits
- Wellness Incentives
- Mileage Reimbursement
- Hybrid: In Office/Work From Home Schedule
Compensation:
$60,000 - $64,000; direct experience highly considered.
Salary : $60,000 - $64,000