What are the responsibilities and job description for the Community Association Manager position at Associa?
Position Summary
We are seeking a professional, organized, and customer-focused Community Association Manager to oversee the day-to-day operations of an assigned community. This position serves as the primary point of contact for the Board of Directors, homeowners and residents, vendors, and internal support teams.
The Community Association Manager is responsible for providing exceptional service while coordinating community operations, financial activities, maintenance needs, vendor relationships, Board meetings, and association compliance.
Essential Duties and Responsibilities
- Serve as the primary point of contact for the community's Board of Directors.
- Build and maintain positive relationships with Board members, homeowners, residents, vendors, and business partners.
- Prepare for and attend Board meetings, annual meetings, and other association meetings as required.
- Prepare meeting agendas, management reports, supporting documentation, and follow-up items.
- Implement Board decisions and directives in accordance with the association's governing documents and management agreement.
- Conduct regular community and common-area inspections.
- Identify maintenance, repair, safety, and appearance concerns and coordinate appropriate follow-up.
- Coordinate routine and preventative maintenance activities.
- Obtain proposals and competitive bids for association services and projects.
- Coordinate with vendors and contractors and monitor the completion and quality of work.
- Assist with the preparation and administration of the association's annual operating and reserve budgets.
- Review financial statements, invoices, expenses, and other financial information.
- Monitor association expenses and communicate financial concerns or trends to the Board.
- Work closely with accounting and other internal departments to support the needs of the community.
- Respond to homeowner and resident questions, concerns, and service requests in a timely and professional manner.
- Communicate association updates, projects, meetings, policies, and other important information to residents.
- Become familiar with the association's governing documents, including declarations, bylaws, rules, and policies.
- Assist with compliance and violation processes in accordance with established procedures.
- Assist with architectural review processes when applicable.
- Maintain accurate association records, correspondence, contracts, and documentation.
- Track projects and action items to ensure timely follow-up and completion.
- Perform additional duties and responsibilities as assigned.
Qualifications:
Qualifications
- Previous community association management, property management, facilities management, hospitality, or related experience preferred.
- Strong customer service and relationship-building skills.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities, projects, and deadlines.
- Ability to work effectively with Board members, homeowners, residents, vendors, and team members.
- Experience with budgets, financial reports, vendors, contracts, and property maintenance preferred.
- Proficiency with Microsoft Office and the ability to learn additional business and community management systems.
- Ability to exercise sound judgment, professionalism, confidentiality, and discretion.
- Valid driver's license and reliable transportation may be required.
- CMCA or other community association management credentials are preferred.
Skills and Competencies
- Customer service
- Board and homeowner relations
- Financial and budget management
- Vendor and contract coordination
- Property and maintenance oversight
- Conflict resolution
- Problem-solving
- Organization and follow-through
- Professional communication
- Attention to detail
- Time and priority management
- Professional judgment
Work Environment
This position supports the daily operations of an assigned community and requires regular interaction with Board members, homeowners, residents, vendors, contractors, and internal team members.
The position may require attendance at evening Board or association meetings, community inspections, vendor meetings, and occasional response to urgent community matters outside of normal business hours.
Why Join Our Team?
This is an excellent opportunity for someone who enjoys building relationships, solving problems, managing projects, and making a positive impact within a community. We are looking for someone who takes ownership of their responsibilities, provides excellent customer service, and can successfully balance the operational and relationship-focused aspects of community association management.