What are the responsibilities and job description for the Assistant Community Manager position at Associa?
Waccamaw Management, an Associa company, is hiring a full time Assistant Community Manager to support its condominium community and yacht club in Belle Isle.
The Assistant Community Manager is the liaison among the Community Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the Community Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service are essential for success in this role.
Daily responsibilities:
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquiries in-person, by phone, and email.
- Activate and issue parking passes.
- Receive, sort, log, and distribute mail and packages.
- Data enter and update information in the database; record and track documents and information.
- Issues violation letters to homeowners and follow-up to ensure corrected.
- Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners with monthly payments, researching accounts and delinquencies, process payments and invoices.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
- Assist with other projects as assigned.
Qualifications:
- 1 years of office administrative or clerical support experience.
- Customer service driven and team oriented.
- Excellent communication skills (written and oral) and conflict resolution techniques.
- Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
- Well versed in Microsoft Office Suite (Word, Excel, Outlook).
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