Warehouse Operations Associate - CoAssist

JOB TITLE: Warehouse Operations Assistant

EMPLOYER: AssistRx

 DEPARTMENT: Facilities and Administration

 REPORTS TO: Manager, Security Operations

EFFECTIVE DATE: 04/09/2025

REVISED DATE: 12/12/2025

SUMMARY: The purpose of the Warehouse/Facilities Operations Assistant is to provide general facility support and serve as a backup to the Security Operations Department Manager. This position will be responsible for all warehouse/dock services, such as shipping and receiving, mail/package deliveries, warehousing, and inventory of pharmacy and general office supplies. It will also work with building service vendors.  

 In addition, this position will provide a safe and secure work environment, with an emphasis on the protection of people, property, and products and on Warehouse/Dock Safety.

 DUTIES AND RESPONSIBILITIES:

• Perform the physical and/or administrative tasks involved in shipping, receiving, warehousing and supplies inventory management
• Use of Dock equipment such as Pallet Jacks, electric pallet jacks and other dock related equipment.
• Process incoming and outgoing UPS, Fed-Ex, courier deliveries and etc. and deliver packages and boxes to office recipients.

• Provide general facility support by fulfilling routine light maintenance work, room set up, moving office equipment and furniture
• Works with internal/external stakeholders and provides general support. 
• Make routine checks of facility and equipment ensuring safety and security.
• Perform any necessary follow-up tasks to ensure facility is secure. Provide assistance in all emergency situations such as; fire alarms, tornado warnings, medical emergencies, etc.

 
QUALIFICATIONS:

• 2 years of experience in facility, warehousing or safety work
• Must have a High School diploma or GED
• Minimum 1-year prior experience with dock equipment. 
• The ability to communicate effectively
• The ability to always provide quality customer service to client and colleagues.
• Follows all established Client policies and procedures.
• Knowledge of Microsoft software such as Word and Excel is preferred.
• Experience with dock operation equipment such as, pallet jacks, fork-lifts and other dock equipment.
• Experience managing supplies inventory.
• Ability to follow oral/written instructions: communicate effectively with Management, colleagues and external costumers. 
•  Prior experience in shipping and receiving an added plus

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

COMPETENCIES:

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 
• an appropriate person with an alternate plan. 
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Prolonged periods of standing and walking throughout the warehouse and facility.
• Ability to lift and carry items up to 50 pounds occasionally.
• May require assistance or use of equipment for heavier items.
• Frequent bending, stooping, crouching, or kneeling to access materials or inspect inventory.
• Occasional climbing of stairs or ladders to access higher storage areas.
• Use of hands and arms to operate tools, equipment, or handle inventory and paperwork.
• Close, distance, and peripheral vision as well as depth perception to navigate the warehouse and operate equipment safely.
• Clear hearing and speaking ability for effective communication with team members and while operating equipment.
• Pushing and pulling of carts, pallets, or equipment as needed.
• Exposure to varying temperatures depending on warehouse climate.
• May involve noise from machinery, forklifts, and warehouse operations

 The above is intended to describe the general content and requirements for performing this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.