Manager, Software Engineering

JOB TITLE: Manager, Software Engineering (Salesforce)

EMPLOYER: AssistRx

DEPARTMENT: Development

REPORTS TO: Director, Software Engineering

REVISED DATE: 08/01/2024

REVIEW DATE: 09/04/2025

SUMMARY: This position will lead the team in designing, developing, and implementing Salesforce solutions across a complex landscape of more than thirty Salesforce orgs. The ideal candidate will have a strong background in Salesforce development, project management, and team leadership. As a Salesforce Development Manager, you will play a critical role in driving the success of our Salesforce initiatives and ensuring alignment with business objectives amidst a large-scale implementation.

DUTIES AND RESPONSIBILITIES:

· Team Leadership: Lead and mentor a team of Salesforce developers, providing guidance, support, and feedback to foster growth and maximize performance.

· Project Management: Oversee the planning, execution, and delivery of Salesforce development projects, ensuring they are completed on time, within budget, and to the highest quality standards.

· Solution Design: Collaborate with stakeholders to understand business requirements and translate them into scalable and efficient Salesforce solutions.

· Technical Expertise: Stay up-to-date with the latest Salesforce features, best practices, and industry trends, and leverage this knowledge to drive innovation and continuous improvement within the team.

· Code Review and Quality Assurance: Conduct regular code reviews to ensure adherence to coding standards, best practices, and security guidelines. Implement quality assurance processes to minimize defects and optimize system performance.

· Governance and Compliance: Establish and enforce governance policies, procedures, and controls to maintain data integrity, security, and compliance with regulatory requirements.

· Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to understand their needs and deliver integrated Salesforce solutions that streamline processes and drive business growth.

· Vendor Management: Manage relationships with third-party vendors and consultants, ensuring alignment with project goals and delivery expectations.

· Training and Development: Identify training needs and opportunities for skill enhancement within the team. Provide training sessions and resources to empower team members to excel in their roles.

SUPERVISORY RESPONSIBILITIES:

· Directly supervises a possible combination of the following - Software Engineers/Salesforce Admins/Salesforce Developers employees within the department(s).

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

· Bachelor’s degree in computer science, Engineering, or related field.

· Salesforce certifications such as Salesforce Certified Platform Developer, Salesforce Certified Administrator, and Salesforce Certified Sales/Service Cloud Consultant.

· Proven experience in Salesforce development, with a deep understanding of Apex, Visualforce, Lightning Components, and Salesforce APIs.

· Strong project management skills, with the ability to lead multiple projects simultaneously and prioritize effectively.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

· Experience managing and mentoring a team of developers, fostering a culture of collaboration, innovation, and accountability.

· Strong analytical and problem-solving abilities, with a keen attention to detail and a commitment to delivering high-quality solutions.

· Experience working in an Agile development environment is preferred.

· Familiarity with Salesforce DX, CI/CD pipelines, and version control systems such as Git is a plus.

· Experience with Salesforce deployment tools such as Gearset, Flosum, Copado, or equivalent, for managing the end-to-end deployment process, version control, and release management.

· Proficiency in configuring and optimizing deployment pipelines within deployment tools to automate and streamline the release process, ensuring smooth and error-free deployments across environments.

· Ability to troubleshoot deployment issues and implement best practices to maintain a stable and reliable deployment process.

COMPETENCIES:

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

· Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

· Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

· Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

· Occasionally required to stand.

· Occasionally required to walk.

· Continually required to sit.

· Continually required to utilize hand and finger dexterity.

· Occasionally required to climb, balance.

· Occasionally required to bend, stoop, kneel or crawl.

· Continually required to talk or hear.

· While performing the duties of this job, the noise level in the work environment is usually moderate.

· Specific vision abilities required by this job include depth perception and ability to adjust focus.

· Tight deadlines must be met with limited staff to support projects.

· Occasional evening and weekend work may be required.

· Work is performed in a traditional commercial office setting with standard office lighting and white noise.

· Additional remarks regarding work environment:

o This job operates in a professional office environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGEMENT

I have read the foregoing job description and understand the responsibilities of the job. I agree that I am able to perform the essential duties of this position.

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