What are the responsibilities and job description for the Home Care Staffing Coordinator position at Assisting Hands of Oswego?
Benefits:
- 401(k)
- Opportunity for advancement
- Paid time off
- Training & development
At Assisting Hands Yorkville, we are committed to helping seniors and adults maintain their independence, dignity, and quality of life in the comfort of their own homes. We provide personalized, non-medical home care services and pride ourselves on delivering compassionate, reliable, and high-quality care to every client we serve.
We are growing our team and looking for a highly organized, dependable, and service-oriented Staffing Coordinator who is passionate about helping others and understands the importance of matching the right caregiver with the right client.
If you enjoy coordinating schedules, building relationships, solving problems, and making a meaningful difference in the lives of clients and caregivers, we encourage you to apply!
Position Summary
The Staffing Coordinator is responsible for coordinating caregiver staffing and client schedules to ensure consistent, reliable service delivery. This position serves as a key point of contact for clients, caregivers, prospective clients, and healthcare professionals.
The ideal candidate is an excellent communicator, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment. The ability to respond quickly to scheduling changes, resolve issues professionally, and maintain accurate documentation is essential.
Key Responsibilities
Caregiver Staffing & Scheduling
- Match caregivers with clients based on availability, experience, skills, personality, and client-specific needs.
- Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
- Arrange substitute caregivers and backup coverage when scheduling conflicts, call-offs, or other staffing needs arise.
- Communicate schedule changes, assignments, and updates promptly to clients and caregivers.
- Monitor attendance and address scheduling concerns to support continuity of care.
Client & Caregiver Relations
- Serve as a primary point of contact for clients, caregivers, case managers, and other healthcare professionals.
- Respond to questions, concerns, and service-related issues with professionalism and a customer-focused approach.
- Provide information about the agency’s services to prospective clients and assist with initial inquiries.
- Address caregiver attendance and performance concerns, providing appropriate coaching and escalating issues when necessary.
- Build positive relationships with clients and caregivers to support satisfaction, retention, and dependable service.
Administrative & Operational Support
- Maintain accurate, organized, and up-to-date client records and files.
- Verify service authorizations with applicable payors, when required.
- Collaborate with the Agency Manager to ensure accurate caregiver hours, pay rates, billing rates, and payroll information.
- Document scheduling changes, client communications, and staffing issues in the agency’s designated systems.
- Follow agency policies, confidentiality requirements, and applicable state regulations.
- Participate in the on-call rotation as needed to support client and caregiver scheduling needs.
Qualifications & Requirements
- High school diploma or GED required.
- At least two years of experience in staffing, scheduling, or customer service within a healthcare setting.
- Previous experience in home care, senior services, healthcare staffing, or a similar environment preferred.
- Certified Nursing Assistant (CNA) credential in good standing preferred.
- Excellent telephone etiquette, verbal communication, and interpersonal skills.
- Strong organizational skills and exceptional attention to detail.
- Ability to manage competing priorities, meet deadlines, and adapt to changing schedules.
- Strong problem-solving skills and the ability to work independently and exercise sound judgment.
- Proficiency with computers, email, data entry, and scheduling or administrative software.
- Ability to handle sensitive client and employee information with discretion and confidentiality.
- A dependable, professional, and compassionate approach to client and caregiver interactions.
Salary : $20 - $25