What are the responsibilities and job description for the Administrative Operations Manager position at Assisting Hands of Baltimore North?
Assisting Hands Home Care Baltimore North, MDAssisting Hands Home Care is known for delivering compassionate, dependable inhome support that helps clients stay safe, comfortable, and independent where they feel happiestat home. Our caregivers are highly trained, bonded, insured, and committed to providing personalized care with realtime communication for families. Weve built our reputation on exceptional service, genuine compassion, and a deep understanding of what matters most to the people we serve.Is expanding in Baltimore County, and were looking for a motivated, compassionate, and highly organized Administrative Operations Manager to help build and lead our growing team. This role combines office management, caregiver support, and occasional handson careperfect for someone who enjoys a fastpaced environment and wants to grow with a small startup agency. This is a unique opportunity to join a small, fastgrowing franchise at the ground level and play a key role in shaping our culture, operations, and client experience.About the RoleThe Administrative Operations Manager keeps the office running smoothly while supporting both caregivers and clients. This position blends administrative leadership with handson support, making it ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats.Key Responsibilities Oversee daily office operations and ensure smooth workflow Answer phones and greet visitors in person at the office Assist with recruiting, interviewing, and onboarding CNA staff Provide coverage for CNA shifts when needed (must hold active CNA certification) Support scheduling, client communication, and caregiver coordination Maintain compliance with company policies and state regulations Contribute to building a positive, supportive, growthoriented team culture Collaborate with ownership on operational improvements and longterm growth initiativesRequired Qualifications Active CNA certification (required) Experience in home care, home health, or healthcare administration Strong communication and customerservice skills Ability to multitask and stay organized in a fastmoving environment Comfort working in a small startup setting with evolving processes Dependable, professional, and committed to highquality carePreferred Skills Scheduling or staffing experience Recruiting or HR support experience Familiarity with homecare software systems (a plus, not required)Benefits 401(k) with company match Health insurance Paid twoweek vacation Career growth opportunities as the franchise expandsWhy Join Us?Assisting Hands is known for compassionate, highquality careand were building a team that reflects those values. If youre ready to grow with a company that values your experience, your leadership, and your heart for caregiving, wed love to meet you.
Salary : $45,000 - $50,000