What are the responsibilities and job description for the Home Care Recruiter and Scheduler position at Assisting Hands Home Care - Norfolk, Suffolk and...?
Home Care Recruiter and Scheduler
Job Summary
Are you a highly organized, high-urgency professional with experience in non-medical Home Care? Assisting Hands® Home Care is a 5-star rated agency in metro-Boston. We are looking for a motivated, detail-oriented professional to join our team as a Recruiter and Scheduler.
This is an operational role for someone who thrives in a fast-paced environment and wants to grow into an Office Manager position. You will serve as the central hub of our office, managing caregiver schedules, leading our hiring pipeline, and ensuring our clients receive exceptional care.
Pay: $50,000.00 - $65,000.00 per year
Location: In-person at our West Roxbury, MA office on the Needham line
Key Responsibilities
- Workforce Recruiting: Lead the hiring process, including phone screens, interviews, and onboarding for our caregiver workforce (CNAs, HHAs, and nursing students).
- Caregiver Scheduling: Create, maintain, and optimize daily caregiver schedules using AxisCare software. Resolve last-minute scheduling updates calmly and efficiently.
- Office Administration & Intake: Handle incoming phone calls, emails, and new business inquiries from prospective clients and referral partners.
- Relationship Management: Build strong, professional relationships with clients, families, and our caregiving team.
- Operational Support: Maintain accurate records, assist with billing/payroll accuracy, and support basic office operations.
- Work Environment & Schedule: Full-time, on-site.
- Environment: Fast-paced, requiring frequent communication, quick decision-making, and strong problem-solving skills.
- On-Call: Will participate in the standard evening and weekend on-call rotation.
Qualifications
- Experience: Previous experience in non-medical Home Care (recruiting or scheduling) is strongly preferred.
- Education: High school diploma required; associate or bachelor’s degree preferred.
- Technical Skills: Proficient with email, texting, Microsoft Office, and internet-based applications (AxisCare experience is a major plus).
- Core Traits: Upbeat, professional, composed under pressure, and highly attentive to detail.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- Home Care: 3 years (Preferred)
Ability to Commute:
- West Roxbury, MA 02132 (Required)
Work Location: In person
Salary : $50,000 - $65,000