What are the responsibilities and job description for the Intake Specialist position at Assistance Home Care?
Are you organized, compassionate, and confident speaking with families during important moments? Assistance Home Care is seeking an Intake Specialist to serve as the professional first point of contact for prospective clients, families, and referral partners.This position manages the intake process from the initial inquiry through documentation, follow-up, and coordination of the family’s Discovery Visit.
Responsibilities:
- Respond promptly and professionally to new client and referral inquiries.
- Gather and document complete intake information in WellSky.
- Route inquiries to the appropriate Assistance Home Care office and team member.
- Coordinate Discovery Visits, follow-up activities, and internal handoffs.
- Maintain an organized lead pipeline with clear next steps.
- Communicate with families using warmth, urgency, empathy, and professionalism.
Requirements:
- Two or more years of intake, scheduling, customer service, healthcare administration, home care, or related experience preferred.
- Excellent telephone, written communication, and follow-through skills.
- Strong organization and attention to detail.
- Comfortable managing multiple priorities in a fast-paced office environment.
- WellSky, CRM, or healthcare software experience is preferred.
- Valid and active driver’s license, auto insurance and registration on a reliable vehicle.
- Ability to pass an extensive criminal background check and FSCR
- Ability to lift a minimum of 55 pounds.
- Ability to pass a drug test with negative panel results
What we Offer:
- $22.00 per hour
- Monday–Friday, 8:00 a.m.–5:00 p.m.
- Weekly pay
- 3 weeks Paid Time Off upon hire
- Overtime opportunities based on business needs
- Supportive and collaborative culture
- Opportunities for professional growth
Why Join Us? Assistance Home Care is values-driven and committed to helping individuals honor their wishes to remain at home. We value initiative, compassion, communication, and teamwork.
Ready to make a meaningful difference for families from their very first call? Apply today!
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22