What are the responsibilities and job description for the Senior L3 Systems & Network Engineer (Healthcare Infrastructure & Disaster Recovery) position at Assist Point Inc?
Position Overview
We are seeking a highly skilled, resilient, and proactive Level 3 (L3) Systems & Network Engineer to oversee, maintain, and secure our mission-critical healthcare infrastructure. Our organization spans multiple clinics and hospitals across Texas, including our key location in Cedar Springs.
Currently, our ecosystem relies on robust on-premise physical servers, localized storage, and enterprise-grade firewalls. Because patient care never stops, we need an infrastructure expert who excels under pressure and possesses deep, hands-on experience in Disaster Recovery (DR), business continuity planning, and emergency infrastructure restoration. You will be the ultimate escalation point for our Texas-wide network, ensuring 99.99% uptime, strict healthcare compliance, and absolute data integrity during unexpected disruptions.
Job Type: Full-Time
Location: Texas (Regional travel to other Texas-wide clinics/hospitals required as needed)
Key Responsibilities
Infrastructure & Network Management
- For all server, network, and firewall infrastructure across our Texas-wide clinics and hospitals.
Architect, configure, maintain, and optimize physical server hardware, SAN/NAS storage arrays, and virtualization layers (e.g., VMware vSphere, Hyper-V).
- Manage, audit, and harden enterprise firewalls (e.g., Fortinet, Palo Alto, Cisco ASA) to secure Electronic Health Records (EHR) and internal medical systems.
- Monitor system health, network traffic, and server performance metrics to preemptively identify and resolve bottlenecks before they impact patient care.
Disaster Recovery & Business Continuity (Core Focus)
- Design, implement, document, and routinely test comprehensive Disaster Recovery (DR) plans tailored for physical-to-physical (P2P) and physical-to-cloud (P2C) environments.
- Lead the rapid restoration of systems, applications, and network connectivity during outages, hardware failures, cyber-attacks, or severe Texas weather events.
- Manage rigorous backup schedules, replication pipelines, and off-site data integrity validation using enterprise tools (e.g., Veeam, Commvault).
- Establish and optimize Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for critical clinical workflows, minimizing downtime during live disasters.
Healthcare Compliance & Operations
- Ensure all physical infrastructure, firewalls, and data storage systems strictly adhere to HIPAA, HITECH, and Texas-specific health privacy laws (Texas Medical Records Privacy Act).
- Collaborate with clinic directors, IT leadership, and compliance officers to execute regular security audits, vulnerability assessments, and penetration tests.
- Maintain pristine documentation of network topologies, server configurations, backup inventories, and incident response playbooks for all locations.
Required Qualifications & Experience
Experience: Minimum of 7–10 years of experience in enterprise systems and network engineering, with at least 3–5 years explicitly within a healthcare environment (hospitals, multi-site clinic groups).
Disaster Recovery Expertise: Proven, battle-tested experience managing high-stress infrastructure failures and executing successful disaster recovery protocols.
Hardware & Systems: Deep mastery of physical server architecture (Dell PowerEdge, HPE ProLiant), hardware RAID configurations, and enterprise virtualization.
Networking & Security: Advanced knowledge of Layer 2/3 switching, routing protocols (OSPF, BGP), VPN configuration, and enterprise firewall management (IPS/IDS, content filtering).
Compliance Knowledge: Thorough understanding of HIPAA security rules regarding data at rest and data in transit.
Preferred Certifications (Pluses)
- Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM).
- VMware Certified Advanced Professional (VCAP) or equivalent enterprise systems certification.
- Cisco CCNP (Routing/Switching/Security) or advanced firewall expert certifications (e.g., PCNSE, NSE 7).
- Certified Disaster Recovery Engineer (CDRE) or CBCP (Certified Business Continuity Professional).
Soft Skills & Physical Requirements
Calm Under Pressure: Exceptional crisis-management skills with the ability to lead technical teams decisively during high-stakes outages.
Communication: Ability to explain complex technical disruptions and timelines clearly to non-technical clinical staff and executives.
Mobility: Must possess a valid Texas driver’s license and be willing to travel to various Texas clinic sites and hospitals for deployments, audits, or emergency physical interventions.