IT/Security Intern

Job Summary: An entry-level/intern position supporting the IT department's daily operations. Core duties: Provisioning: setting up hardware, software, user accounts, and system access for staff Tier 1 & Tier 2 IT Support: fielding help desk tickets, troubleshooting hardware/software/network issues, and escalating unresolved problems Compliance Audits: assisting with documentation, evidence collection, and audit prep for IT compliance reviews Job Description: IT Support Intern Job Description Position Overview Department: Information Technology Employment Type: Internship Reports To: IT Manager / Supervisor The IT/Cyber Security Intern provides frontline and escalated technical assistance to end users, supports the provisioning of hardware, software, and system access, and assists the IT team with compliance audit preparation. This is a hands-on role suited to a candidate looking to build practical experience in enterprise IT support and operations. Key Responsibilities Provisioning Set up and configure new hardware, software, and user accounts for onboarding staff Manage access requests, permissions, and account changes in line with IT policy Maintain accurate records of provisioned equipment and assigned access Tier 1 & Tier 2 IT Support Respond to and resolve help desk tickets covering hardware, software, and network issues Diagnose and troubleshoot more complex technical problems beyond initial triage (Tier 2) Escalate unresolved issues to senior IT staff or appropriate specialists Document issue resolutions and maintain support ticket records for future reference Compliance Audit Support Assist with gathering documentation and evidence for IT compliance audits Help maintain audit-readiness of systems, records, and access logs Support the IT team in tracking and remediating audit findings Qualifications Currently pursuing or recently completed a degree/certification in IT, Computer Science, or a related field Basic understanding of computer hardware, software installation, and networking fundamentals Strong troubleshooting and problem-solving skills Clear written and verbal communication skills Ability to handle sensitive information with discretion, particularly in compliance-related tasks Prior help desk or IT support experience is a plus but not required Work Environment On-site/hybrid internship position based in the IT department, working closely with IT staff and interacting regularly with employees across the organization. Worker Type: Student (Fixed Term) (Trainee) Number of Openings Available: 1 AssetWorks Facilities is an integrated solutions provider focused on facilities management for higher education, focusing on offering IWMS (Integrated Workplace Management Solutions). Our products are unified platforms encompassing space management, asset life cycles, preventative maintenance, capital planning, construction project management, and much more. We aim to streamline facilities management so our customers can focus on delivering the outcomes required by their university. With over thirty years of professional experience, we are exclusively dedicated to the successful management of higher education campuses and strive for continued innovation. Working at AssetWorks is anything but ordinary. Our employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. AssetWorks offers competitive compensation, a comprehensive benefits package, and the chance to learn from the best in the business. AssetWorks also sits under the Volaris Group and Constellation Software umbrella, giving our team members a smaller company feel with a wealth of readily available resources. AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.