EAM Technical Support Intern

Job Summary: As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology. Job Description: Company Overview AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously. As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry. Key Responsibilities • Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy. • Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers. • Document, track, and follow up on customer inquiries to ensure timely and accurate resolution. • Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools. • Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives. • Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues. • Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases. • Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills. Requirements • Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field. • Strong interest in technology, software systems, and customer support. • Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently. • Quick learner with strong analytical and problem-solving abilities. • Detail oriented, organized, and committed to delivering high quality support. • Collaborative mindset and ability to work effectively in a team-oriented environment. • Eastern Timezone Opportunity This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations. Worker Type: Student (Fixed Term) (Trainee) Number of Openings Available: 1 Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success. At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency. AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team. AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.