Client Services & Operations Specialist

Job Description:

Are you ready to make an impact? We’re looking for passionate, detail-driven professionals to join our Advisor Services, Account Operations, and Transfer teams. In this role, you’ll be at the heart of helping financial advisors deliver exceptional experiences to their clients. From seamless account setup and maintenance to efficient transfers and top-tier service, you’ll play a key role in driving advisor success. If you thrive in a fast-paced, collaborative environment and love solving challenges that matter, this is your opportunity to grow your career while making a real difference.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office.

The Job/What You’ll Do

• Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests.
• Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks.
• Review and process transfer paperwork accurately and efficiently, including ACAT, Non-ACAT, and DTC transfers.
• Track incoming and outgoing transfers, resolving issues and NIGO items promptly.
• Collaborate with internal teams and partner custodians to process transactions such as contributions, withdrawals, investment changes, and transfers.
• Provide training and support on platform usability and administrative processes.
• Take ownership of requests, follow through to completion, and maintain clear communication with stakeholders.
• Ability to assess and minimize risk to organization.
• Conduct daily audits to ensure accurate books and records.
• Report feedback on process improvements and help manage firm risk by setting appropriate expectations.
  
  
  

What Makes This Role Exciting

• Highly collaborative, team-oriented environment.
• Opportunity to build relationships with advisors and contribute to their success.
• Clear career paths into Relationship Management, leadership, training, or analytics roles.
• Exposure to the financial services industry and operational best practices.
  
  
  

What We’re Looking For

Skills:

• Exemplary communication skills: written and verbal
• Ability to manage multiple cases and priorities effectively
• Proficiency with common business tools (Email, Excel, Teams)
  
  
  

Attributes:

• Customer service mindset and willingness to learn
• Adaptability in a fast-paced environment
• Collaborative and resourceful problem solver
• Self-motivated and ownership mentality
  
  
  

Preferred:

• Financial services or banking experience
• Bachelor’s degree and/or Series 6 or 7 licenses
• Knowledge of transfer processes (ACAT, Non-ACAT, DTC)
  
  
  

Experience

1 year of customer service or financial services experience (required). Familiarity with account operations, brokerage, or wealth management is a plus.

Compensation & Benefits

Competitive salary with bonus eligibility. Comprehensive benefits package. Hybrid work schedule available for candidates near Phoenix, AZ.

Role Specific Attributes

Advisor Services Service Specialist

• Phone experience: Inbound/outbound
• Email experience; ability to research and take ownership of questions and requests from advisors
• Ability to explain complex information to advisors through exemplary communication skills
  
  
  

Partner Custodian Operations Specialist

• Provides support to our advisors through maintenance items on open/active accounts within their existing book of business
• Works with our partner custodians to coordinate processing of maintenance requests.
  
  
  

Partner Custodian Case Manager

• Works with our partner custodians to coordinate processing of maintenance requests.
  
  
  

Transfer Specialist

• Ensuring accurate, efficient, and timely execution of transfer process
• Managing complex transfer issues for both incoming and outgoing transfers
• Working with contra firms and internal teams to successfully execute transfers
  
  
  

Account Operation Specialist

• Working with contra firms and internal teams to successfully execute transfers
  
  
  

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.

Compensation: The Base Salary range for this position is between $55,000-$65,000.

 

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

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Who We Are & What We Offer:

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.

Our Mission

Our mission is simple: to help our 10,500 financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.

We believe in:

• Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
• Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.
• Unyielding Integrity, doing what’s right, always. Even when it’s hard.
• Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
• Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
  
  
  

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.

Our Culture & Benefits

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life.

• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule
  
  
  

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.